Anexa BPO

SEPTEMBER 15, 2022

Research shows that 76% of Spanish banking customers used their mobile banking app at least monthly in 2021, while 34% of UK loan applicants researched their options on a smartphone. The green wave is being ridden by Fintech. We’ve got a team for that – all our IT is developed in-house, allowing for full customization.

Banking 52

Banking Finance Business Process Outsourcing Government 52

Nicereply

DECEMBER 29, 2020

Whether you have visited our blog or listened to the Customer Experience Leaders Chat podcast, we are incredibly happy and grateful for you. So as we approach the end of the year, it’s the perfect time to look back and show you our best blogs and podcasts published in 2020. 5 Most Favorite Blog Posts Published in 2020.

Customer Support 98

Customer Support Average Handle Time Analytics Customer Experience 98

Avaya

JULY 13, 2017

Overall, nearly two-thirds of customers globally are using FinTech products or services. Consider that 34,000 chat bots were developed using Facebook DeepText (the company’s new AI) within the first six months of its release. To this end, we’re seeing several market leaders developing dynamic bots.

Banking 60

Banking Chatbots Engineering Accountability 60

AWS Machine Learning

OCTOBER 10, 2022

In this post, we present a solution that combines rich mobile device intelligence with customized machine learning (ML) modeling to help you catch fraudsters who exploit mobile apps. This result is sent back to your mobile app via API Gateway. Use cases for device intelligence with Amazon Fraud Detector.

APIs 69

APIs Accountability Metrics Government 69

Stratifyd

SEPTEMBER 4, 2019

JPMorgan Chase recently launched a mobile app called Finn- to help the bank attract digitally native customers who didn’t require branch-related services. AI has shaken up every industry from transportation to retail, redefining the lengths companies must go in order to maintain competitive.

Banking 40

Banking Chatbots Transportation Healthcare 40

CSM Magazine

SEPTEMBER 22, 2023

In this blog post, we’ll explore 7 strategies for improving CX in the banking industry: Leverage technology to enhance CX Mobile banking apps and online banking platforms are digital banking technologies that offer convenient and personalized services to their customers.

Banking 59

Banking Finance Customer centricity CRM 59

Beyond Philosophy

JULY 4, 2016

At the same time, digital transformation has directly influenced how banks learn about, develop relationships, protect the security, and, in general, provide value to customers. Much of the digital transformation emphasis has been on technology (big data analytics and cloud, mobile apps, etc.) Let’s begin there.

Banking 225

Banking Customer centricity Big data Finance 225