CSM Magazine

JANUARY 6, 2020

If you have been keeping abreast of the latest business and business and marketing trends, then you are familiar with the current buzz around podcasts. Unlike on Twitter or Facebook where people often skim-read posts, in podcasting, the listeners willingly choose to listen to the content and thus go the extra mile to interact with the brand.

Analytics 52

Analytics Marketing Personalization Accountability 52

SharpenCX

FEBRUARY 16, 2021

So, Hulu stepped up to fill the gap. They created a streaming service where everyone could get their fill of The Simpsons even if they couldn’t catch it on Sunday night. . They created a streaming service where everyone could get their fill of The Simpsons even if they couldn’t catch it on Sunday night. .

Feedback 67

Feedback Entertainment Call Center Customer Experience 67

Lumoa

JANUARY 19, 2023

Having the right people in your customer experience team not only strengthens your relationship with your customers but also encourages them to become repeat customers of the brand. This means they will voluntarily advocate for your brand and promote your business by word of mouth. Identify the Company’s Goals 2.

Customer Experience 94

Customer Experience Metrics Feedback Analytics 94

Vistio

MARCH 15, 2022

I’m not sure I can live up to all that you just said there, but it’s great to be part of your conversation here. Do I have your permission to record this call for quality assurance? So first, can you give our readers and listeners some insight into your background, where you started, and how you got to today?

Gamification 52

Gamification outsourcing Contact Center Technology 52

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Our favorite content from Adam: Empathy Is Not Just a Mindset; It Is a Learned Skill. Customer service leaders come in all shapes and sizes. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

DECEMBER 15, 2022

Voice of Customer Analytics (often abbreviated as VoC) is a process of understanding the needs, motivations, and challenges customers face in their encounters with your business. It allows you to identify gaps in customer satisfaction and take corrective actions. In This Article: What is Voice of Customer Analytics? Getting Started.

Analytics 94

Analytics Feedback Banking Surveys 94

Branch Mesenger

AUGUST 29, 2018

Learn what a journey map is -- and why it's pivotal to your process. ?? Learn tactics to change your brand to embrace and hire engaged frontline employees. Taylor Pipes: Let's jump right in to what I consider a really interesting topic: customer experience. That really impacts your ability to offer a great customer experience.

Journey mapping 63

Journey mapping Employee engagement Feedback Airlines 63