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REVE Chat Blog
MAY 5, 2020
In the hyper-competitive markets, understanding the customer preferences to interact with your brand is imperative. It supports you to meet their expectations and deliver a great customer experience. Customers are likely to spend 140% more after a positive experience than customers who report negative experiences.
CSM Magazine
MARCH 27, 2020
The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. It’s easy to see effects of bad customer service—one request slips through the cracks and you could be looking at a public battle on your social media accounts tomorrow. What is Customer Support? Onboarding new customers.
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ProProfs Blog
AUGUST 8, 2019
Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. But you need to know that good customer service stories aren’t made in a day or two.
Comm100
FEBRUARY 5, 2018
Customer engagement software is a modern invention that takes care of a modern problem. After all, it wasn’t until the rise of the internet that media became democratized , and the one-way communication model between companies and customers was shattered. The answer for many businesses was customer engagement software.
Help Scout
AUGUST 8, 2018
How the company approaches the price increase, however — from gathering data, to writing the price increase letter to customers, to implementation — makes a huge difference in how customers will interpret the decision. Our goal is to make the transition as seamless as possible, particularly for our loyal customers.
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