Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20
Aspect
JULY 15, 2020
Contact centers, like most business, have had to find solutions to provide their essential service from somewhere other than densely populated offices where COVID – 19 might spread. Most states are allowing agents to come back to work, but a resurgence in COVID -19 cases might force a return to work-from-home.
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