ProProfs Blog

MAY 24, 2019

You may have set the foundation of your eCommerce business on a riveting marketing strategy, a robust customer service team, and brand new ideas for products and services. To gain prominence in eCommerce, brands have to realize that there are two ways they can put this context into use: customer acquisition and customer retention.

Customer retention 151

Customer retention Surveys Feedback Telecommunications 151

JustCall

AUGUST 8, 2023

This is where the application of AI in ecommerce can turn out to be a game-changer. In this guide, we will look at 8 conversational commerce use cases that can give ecommerce businesses an edge in an intensely competitive landscape. Use of AI in Ecommerce: An Overview Artificial intelligence is everywhere. Let’s get going.

Sales 52

Sales Best practices industry standards Personalization 52

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

OctopusTech

JULY 31, 2023

Customer engagement and happiness have emerged as the cornerstones of successful eCommerce businesses in today’s growing digital market. As competition heats up, businesses choose live chat outsourcing method to attempt to separate from the crowd and create genuine connections with their customers.

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

JivoChat

AUGUST 10, 2023

Are you looking for solid ways to boost ecommerce sales without draining your time and budget? Then you can’t afford to ignore the power of an ecommerce affiliate marketing strategy. These include email marketing, blogging, social media marketing, and guest posting. Here are six examples to help inspire you: 1.

Sales 75

Sales Marketing SaaS Construction 75

SharpenCX

AUGUST 19, 2021

When business owners try to find a trusted partner to host their ecommerce stores, they can scan review sites and feel good about choosing Shopify. Consumer review sites and even entire blog articles talk about Shopify’s great customer service, with tons of users listing it as one of the brand’s benefits.

Customer Experience 137

Customer Experience Morale Consulting Consulting 137

ProProfs Blog

OCTOBER 18, 2019

“I want to add live chat to Wix website.” And, what’s better than having a live chat software on the website to streamline customer questions and provide answers in real-time. How to Add Live Chat to Wix Website. You’ll come across the chat code. A new window will open up.

Accountability 83

Accountability Sales Customer Support 83

ProProfs Blog

APRIL 26, 2019

Various eCommerce businesses that have been successful for many years worked endlessly to get to the top. Several eCommerce brands have found their own method of attaining success. Importance of Effective Customer Service in eCommerce Business. Simple – amplify support with the use of live chat for eCommerce business.

Customer Support 68

Customer Support Brand ambassadors Marketing Advertising 68

JivoChat

APRIL 16, 2023

According to Statista, ecommerce sales worldwide are projected to reach around 8.1 The world of ecommerce has been surging globally, and it’s here to stay. But how do you compete (or even work) with the likes of the mentioned ecommerce companies above? How can you make sure your ecommerce venture succeeds?

Analytics 82

Analytics Engineering Advertising Sales 82

Aspect

JANUARY 25, 2021

In our latest release, we’ve taken the next step in delivering effective omnichannel self-service solutions with the integration of additional natural language understanding engines, enhanced voice capabilities, social chat support and new hosting capabilities for disposable applications.

Self service 118

Self service APIs Chatbots Engineering 118

ProProfs Blog

JANUARY 17, 2019

Starting an eCommerce business might be easy, but generating profits out of it is certainly not! If numbers are to be believed, then almost 97% of ecommerce businesses fail and one of the reasons for this failure is poor customer service. Hence, it is important to choose an eCommerce platform that is extremely easy to use.

Customer Service 84

Customer Service Chatbots Customer Support Feedback 84

Nicereply

SEPTEMBER 28, 2021

HubSpot Service Hub connects email, live chat, Facebook Messenger, and other software tools into one universal inbox, so your whole team has the visibility to manage and reply to conversations in one place. You can also send automatic email follow-ups every time your chat messages stay unseen by customers for a set amount of time.

Customer Service 98

Customer Service call center software Surveys Analytics 98

JivoChat

JANUARY 15, 2023

A lead could be anyone who has asked a question about a product on your ecommerce site, to someone who signed up for a demo of your SaaS product. Use Live Chat to Answer Key Questions. Your live chat software can be a powerful tool to: Identify visitors who are showing buying intent. 2022 Tutorial]]([link].

Best practices 75

Best practices B2B Sales Multichannel 75

JivoChat

AUGUST 13, 2023

You can use SITE123 to make an ecommerce, have your personal blog, a digital portfolio, and much more. You can make short videos talking about the articles on your blog, and inviting people to access your website, link products on your stories, and redirect to your pages, for example.

Engineering 75

Engineering Accountability Customer Support Marketing 75

ProProfs Blog

MARCH 12, 2019

But trust me, the same can be applied to an eCommerce store. In an eCommerce store, your customers can encounter not only issues with your product but also with your service. Further, we live in a time where Millennials hate making a call for support. In short, live chat can help your business grow online.

Sales 95

Sales Upselling Customer Support Surveys 95

ProProfs Blog

NOVEMBER 29, 2019

And keeping these expectations in mind, many business owners have integrated a live chat software on their website. While these reasons are sufficient to convince people about the use of live chat software , some still seek validation. Live Chat Statistics 2020: 40+ Live Chat Facts.

Wait times 135

Wait times Customer Support Transportation Sales 135

ProProfs Blog

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. What is Live Chat?

Customer Support 124

Customer Support Marketing Sales Wait times 124

JivoChat

AUGUST 16, 2021

Ecommerce is exploding. Ecommerce businesses are incredibly diverse. There are some common threads that run through successful ecommerce marketing strategies, though, and in this article, we’ll explore exactly what they are. We’ll also provide concrete examples you can implement in your ecommerce business today.

Marketing 52

Marketing Accountability Sales Chatbots 52

ShepHyken

JUNE 26, 2020

This article was previously posted on BotsCrew’s blog. Chatbots can chat with clients to help make the purchasing decisions and give advice and answers about the product they want to buy. 112 billion projected value of chatbot eCommerce transactions by 2023” Juniper Research. Delivering.

Customer Service 315

Customer Service Chatbots Sales Management 315

JivoChat

NOVEMBER 16, 2021

You are going to find tools for your ecommerce, features to add a blog to your website, forms, comments, a search bar, links to your social media, and much more. Did you know that live chat is the customer service channel with the highest level of satisfaction? Handle multiple chats with ease. Works on any device.

CRM 52

CRM Finance Analytics Personalization 52

JivoChat

MARCH 30, 2022

You can have an online portfolio, blog, ecommerce, and many other page types. . You will also count on an ecommerce platform that enables you to launch, run and scale your online store. . Ecommerce platform. HostGator allows you to have an ecommerce too, it counts on management tools for inventory, shipping, and taxes. .

Engineering 75

Engineering Analytics Construction Marketing 75

OctopusTech

OCTOBER 3, 2020

The demand for eCommerce websites is growing rapidly. 2. Live Chat for Real-Time conversations. Embedding a live chat feature on the website boosts conversion rates. This real-time chat support provides customer support that develops trust between customers and website owners.

Telemarketing 62

Telemarketing outsourcing Customer Support Sales 62

JivoChat

FEBRUARY 23, 2022

A CMS software also has a blogging feature but is different from these platforms because it gives you more control over designing your website, and the content formats you can include. With CMS software it’s possible to make static pages, ecommerce websites , blogs, landing pages, and much more. Ecommerce management tools.

Engineering 52

Engineering Analytics CRM Customer Support 52

Provide Support

SEPTEMBER 29, 2015

For many years shopping cart abandonment has been a huge problem for eCommerce business owners. This infographic covers the major reasons for shopping cart abandonment and provides some actionable tips on how you can make your eCommerce website more trustworthy and how to design your checkout page to decrease the abandonment rate.

Abandon rate 83

Abandon rate Customer Support Customer Service Best practices 83

JivoChat

JANUARY 17, 2021

Live chat support is the perfect online service tool for customers who want immediate help. Studies show that 41% of consumers prefer live chat , versus 32% who prefer phone support, 23% who prefer email support, and 3% who prefer social media support. What is Live Chat Support?

Best practices 52

Best practices CRM Customer Support Personalization 52

JivoChat

JULY 19, 2023

If you have a physical furniture store and want to expand your business by opening an ecommerce store or you are planning to begin a new business in this sector, knowing how to create a website and sell online are important skills. Where do most of them live? If you need any help, you will count on 24/7 live chat support.

Analytics 57

Analytics Marketing Sales Accountability 57

JivoChat

MAY 10, 2023

Choose an Ecommerce Platform Once you have understood more about how to sell art online, it’s time to define where you will commercialize your products. To achieve that, keep yourself updated with the latest trends and new technologies in the ecommerce and art industry. 20 Best Ecommerce Platforms to Sell Art Online 1.

Analytics 75

Analytics Sales Accountability Marketing 75

CSM Magazine

OCTOBER 21, 2020

While it pays off to concentrate on keeping your existing customers and boost brand loyalty, gaining new ones is the key to growing your eCommerce business. In this post, we’re discussing 6 different ways to gain new customers for your eCommerce store, so that you can keep increasing your sales and growing your business.

Advertising 52

Advertising Engineering Marketing Sales 52

ProProfs Blog

MARCH 15, 2019

That’s because they have understood that no matter how many people visit your website, they cannot be stopped from leaving your website until the right live chat software is not in place. According to Kissmetrics , live chat is a beneficial tool that helps to boost lead generation for a business. Feature #2: Chat Routing.

Automotive 98

Automotive CRM Healthcare Upselling 98

JivoChat

MAY 15, 2023

The good news is that you can set up your own ecommerce website without investing lots of money in it. Beyond that, you will have a mobile-friendly ecommerce, where you can set multi-channels to make your sales, like using social media, and manage everything from one dashboard. Selling books online can be a very profitable business.

Analytics 75

Analytics Sales Marketing Management 75

JivoChat

MARCH 20, 2022

But, to conquer customers and sell through the internet, it is important to pay attention to the details, having an ecommerce website isn’t enough, you need to provide a satisfactory customer experience too. . Will you need to invest in an external site to open the ecommerce? . Create Your Ecommerce Website. Logistics .

Marketing 75

Marketing Sales B2C B2B 75

Lumoa

NOVEMBER 30, 2022

The Ecommerce industry has seen an impressive development in recent years. Typically, you would see this in the form of a ‘Live Chat’ pop-up that provides automated responses to customer queries. The benefits of conversation AI in Ecommerce. As such, you need to make your AI chatbot intuitive. Lead generation.

Customer Experience 83

Customer Experience Chatbots Virtual Agent Sales 83

Kayako

SEPTEMBER 14, 2018

If you take a look at Kayako’s website and blog, it’s obvious that we know live chat customer support is a big difference-maker for businesses large and small. After all, more than 41% of the consumers we talked to said they prefer live chat over email, phone, and social media support.

Sales 72

Sales Upselling Feedback Customer retention 72

TeleDirect

AUGUST 25, 2022

At TeleDirect, our BPO service runs dedicated call center services to businesses across industry—from healthcare to ecommerce. With TeleDirect’s streamlined communication services, top-notch live agents and customer-first attitude, that’s the standard. Better Brand Reputation. Types of BPO Call Center. Phone ringing off the hook?

Call Center 62

Call Center virtual call center outsourcing Healthcare 62

JivoChat

JANUARY 4, 2022

Do you think that creating an ecommerce website of your own means having to have design and coding skills? With the best ecommerce website builders, you are going to see that it’s possible to make incredible online stores without the need of being an expert in either of them. . trillion US dollars. . Wix Logo Maker. Wix Payments.

Analytics 52

Analytics Marketing Engineering Sales 52

JivoChat

JANUARY 4, 2022

Do you think that creating an ecommerce website of your own means having to have design and coding skills? With the best ecommerce website builders, you are going to see that it’s possible to make incredible online stores without the need of being an expert in either of them. . trillion US dollars. . Wix Logo Maker. Wix Payments.

Analytics 52

Analytics Marketing Engineering Sales 52

ProProfs Blog

MARCH 27, 2020

That’s why most of you resort to customer support tools like live chat for customer service to offer the best possible and instant help to customers. In this blog post, we will explore: What is multichannel customer support? eCommerce Platforms. So, let’s make this decision a little simpler for you. Help Desk Tools.

Multichannel 158

Multichannel Customer Support Analytics Entertainment 158