PeopleMetrics

FEBRUARY 12, 2018

Today's CX Secret revolves around the notion of a "Customer Experience (CX) Mindset." High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. The Author's Lounge at Mandarin Oriental Bangkok.

Banking 64

Banking Call Center Consulting Consulting 64

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Beyond Philosophy

NOVEMBER 10, 2015

In this series, professionals share their secrets to being more productive. Productive people have a secret to their productivity: Eliminate distractions. Being productive requires the elimination of things that keep you from getting things done. Read the posts here , then write your own (use #ProductivityHacks in the body).

Consulting 385

Consulting Consulting Customer Experience Personalization 385

PeopleMetrics

FEBRUARY 21, 2018

There is even more room for disparity when CX lives in departments other than Marketing. Watch this edition of CX Secrets above , or click here to download the video transcript. In fact, many of our clients even house CX within the marketing world. When advertising doesn't align with experience. Know Your Meme.

Marketing 67

Marketing Advertising Consulting Consulting 67

Integrity Solutions

OCTOBER 27, 2021

Differentiating on service isn’t just a smart strategy for growth; increasingly, it’s a survival strategy. In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Why Excellent Customer Service Matters.

Customer Service 67

Customer Service Coaching Banking First call resolution 67

Netomi

JANUARY 5, 2022

In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Customer service leaders come in all shapes and sizes. Adrian Swinscoe. Aimee Lucas.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Beyond Philosophy

OCTOBER 11, 2019

It was part of his strategy to enforce the customer-centric mindset at the company and help the team get used to identifying as the customer and seeing it from their vantage point. I complain a lot about companies that get Customer Experience wrong. RICOH Canada has done some incredible work in improving Customer Experience.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316