ShepHyken

APRIL 18, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Tracking Customer Experience? Now ask one of their customers, and they’ll probably give a different answer – a lower one too.

Customer Service 175

Customer Service Customer centricity Customer Experience Sales 175

ShepHyken

JUNE 1, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Things That Will Boost Your Reputation For Great Customer Service by Mark Armstrong. How can you predict or forecast?

Customer Service 169

Customer Service Multichannel Call Center Contact Center 169

Beyond Philosophy

AUGUST 15, 2019

This oft-quoted line from Peter Drucker is more pertinent today than ever concerning Customer Experience strategy. Every marketer should measure their performance in Customer Experience to understand what drives value for customers. . We discussed measuring Customer Experience correctly in a recent podcast.

Metrics 314

Metrics Finance Surveys Consulting 314

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

ProProfs Blog

JANUARY 24, 2020

If I were to ask you what’s the most trusted source for knowing whether a product or service is worth taking? Would you say: Product/service reviews? What if I were to tell you that the aspect that genuinely tops the list is what your friends and family think? That’s the power of customer advocacy. Research? .

Customer advocacy 155

Customer advocacy Marketing Feedback B2B 155

Creative Virtual

APRIL 21, 2022

42% of Americans would rather clean a toilet and 46% would rather go to the dentist than call customer support. These stats, just two of many in the 2022 Achieving Customer Amazement Study , likely have you nodding in agreement thinking about your own painful customer service experiences.

Customer Support 105

Customer Support Interactive Voice Response Virtual Agent Contact Center 105

ProProfs Blog

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Helps you bring in new customers via word-of-mouth publicity.

Customer Experience 99

Customer Experience B2B B2C Sales 99

ProProfs Blog

FEBRUARY 13, 2020

“What can help me get committed and loyal customers?”. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers, . Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Mobile Customer Loyalty.

Customer retention 164

Customer retention Sales B2B Marketing 164

Hodusoft

APRIL 5, 2023

7 Best Practices for Managing Call Center Operations Call centers are crucial for many businesses, especially the ones that deal directly with customers. By leveraging call centers, they provide customer support, answer customer queries, resolve issues with products or services, and even accept orders or requests over the phone.

Best practices 52

Best practices Call Center Management call center software 52

ProProfs Blog

FEBRUARY 21, 2020

But what about you out there, reading this? Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. Plus, you can skip those long calls too. You Sound Robotic.

CRM 165

CRM Personalization Customer Support Feedback 165

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. You can find her on LinkedIn. As one would expect, an increasing number of business organizations are now using chatbots to fuel their marketing and customer service efforts. First Things First, Why is it Important to Optimize Your Social Media Presence?

Chatbots 52

Chatbots Finance Marketing Surveys 52

Lumoa

APRIL 1, 2020

When it comes to customer experience and your customer insight strategy , it’s no different. How can you give your users what they need if you haven’t asked them about it? What are customer insights? You don’t know what you don’t know, as they say.

Journey mapping 83

Journey mapping Metrics Sales Marketing 83

ProProfs Blog

JUNE 30, 2020

“People don’t care how much you know until they know how much you care”. It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. That’s the true essence of customer service experience.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

ProProfs Blog

JULY 18, 2019

Have you personalized your marketing strategy? If you have not, then you’re probably living under the rock. Back then, I was working as a social media manager at a small company, and we were looking for a marketing strategy for small business that would have helped us shoot ahead. It’s become a necessity.

Personalization 92

Personalization Marketing Real estate Surveys 92

JivoChat

MAY 10, 2023

You can create your own website, post your portfolio, and choose the best business model for you. It’s possible to sell products on demand or commercialize the artwork that you have already made. You can do what you love, and conquer customers all over the world.

Analytics 75

Analytics Sales Accountability Marketing 75

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. It’s the acronym for Unified Communications as a Service.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

JivoChat

MAY 15, 2023

The good news is that you can set up your own ecommerce website without investing lots of money in it. There is a big variety of business models to commercialize books, and you can choose the one that suits you best. It’s connected to the type of books you will sell, and how to source them.

Analytics 75

Analytics Sales Marketing Management 75

Nicereply

FEBRUARY 25, 2020

Companies are storing three times as much data on Zendesk as they did five years ago, and twice as much data per customer. When it comes to knowing what customers really want, data can be illuminating. These six trends might surprise you, but they should definitely impact the way you think about helping your customers.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

Global Response

MAY 1, 2023

However, if you want to: improve the cost-effectiveness of your call center raise your service levels effectively improve CSAT and provide better customer experiences understand staffing needs to manage demand and call volume improve employee retention and satisfaction …then you need workforce management.

Call Center 62

Call Center Management outsourcing Coaching 62

aircall

MAY 28, 2021

When was the last time you asked yourself if your business had a good SMS strategy? Overall, text messages are an efficient way for businesses to interact with customers. Overall, text messages are an efficient way for businesses to interact with customers. When we know better, we do better. .

Best practices 62

Best practices Sales Wireless Marketing 62

ProProfs Blog

MAY 6, 2020

To find an answer to this question let us shave a look at some of the stats. What makes managing a remote customer service team so daunting? When managers are relaying tasks, instructions, new developments, and doing every other routine management activity online, over time, they tend to get a sense of disconnection.

Management 162

Management Customer Service Best practices Entertainment 162

ShepHyken

JUNE 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer service/support doesn’t cost. When done the right way, it’s a revenue generator. It’s been along for a while.

Customer Service 37

Customer Service Chatbots Customer Support Customer Experience 37

ProProfs Blog

DECEMBER 25, 2018

There is nothing more effective than a customer survey when it comes to knowing if your customers are satisfied with your products and services. It gives your customers a chance to voice their concerns and praise or criticize the offerings that they’re dealing with. Creating a Valuable Customer Survey.

Surveys 95

Surveys Abandon rate Customer centricity Customer Support 95

Call Experts

JULY 21, 2022

Every company sells something, and every company must serve its customers to sell their products and services. But, how can you do that if you don’t know who your customers are and how they want to buy from you? You can also check our blog post for tips and tricks to improve your buyers flow chart!

Journey mapping 52

Journey mapping Sales Marketing Management 52

ChurnZero

JULY 9, 2020

You know the one: leads. But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

JivoChat

FEBRUARY 23, 2022

Do you want to create a website for your company, but you’re worried about the need of having coding and design skills? With an intuitive interface, and easy-to-use editor and publishing tools, CMS software can help you with that. . You can have a website built through CMS with multiple sections.

Engineering 52

Engineering Analytics CRM Customer Support 52

ShepHyken

AUGUST 23, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Frictionless Shopping Provides Enhanced Customer Experience, Retail Efficiencies by NVIDIA. Just know the difference.

Customer Service 45

Customer Service CRM Marketing Customer Experience 45

aircall

MAY 19, 2021

These issues give rise to how the travel industry can influence traveling decisions to reel in travelers and create the kind of customer expectations that keep them coming back. Travel season is open for business, and we’re here to get you rolling. This had people asking, will travel season happen this year? So, buckle up!

Government 62

Government Entertainment Call Center Marketing 62

Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. We’ll also consider how technology can help you optimize a freemium model to maximize its advantages and minimize its weaknesses. But is it the best way to sell a SaaS product?

SaaS 74

SaaS Best practices Upselling Journey mapping 74

SharpenCX

FEBRUARY 16, 2021

The first time I ever binge-watched a show was on Hulu watching Lost years ago (if you know, you know). They created a streaming service where everyone could get their fill of The Simpsons even if they couldn’t catch it on Sunday night. . Hulu listens to their customers. It’s a pretty good deal.

Feedback 67

Feedback Entertainment Call Center Customer Experience 67

ProProfs Blog

APRIL 15, 2020

We were in a discussion at ProProfs about utilizing working hours productively, and that’s when one of the team members mentioned that he spends about 40% of his time checking and managing emails. That’s when we realized that as an organization, we need to work on the overall email management skills if we want to boost productivity levels.

Management 103

Management Best practices Personalization Feedback 103

ProProfs Blog

AUGUST 28, 2019

This has seen new forms of customer support come in. Social media is the latest of these ways and is changing the way customer service is provided. Moreover, it has become an obsession for businesses as well as customers. Customers are now demanding brands to allow for social customer service.

Customer Support 74

Customer Support Surveys Feedback Customer advocacy 74

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. Getting bombarded by Marketing for unrestricted customer access. Put simply, Customer Success does a lot of things for a lot of people. When you’re traversing up, down, and across an organization, you’re bound to encounter some cross-functional friction.

Management 59

Management Feedback Sales SaaS 59

JivoChat

SEPTEMBER 12, 2021

How to make a website: 10 tools and tips for you . Nowadays, having a website for your company is an essential action to expand business opportunities, conquering visibility, creating more direct ways to speak to your target public, and, consequently, selling more. You don’t need a team of experts to create a website anymore.

Analytics 52

Analytics Engineering Banking Marketing 52

Vonage

AUGUST 11, 2015

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you! Plus, bad news travels fast.

Customer Service 102

Customer Service Contact Center Airlines Advertising 102

REVE Chat Blog

MARCH 11, 2020

Live chat reduces friction and is the better & faster way to communicate with customers. The live chat trends and insights show the significant growth of live chat, which is why it is a popular channel for businesses and customers. Forrester report says, “ More than 41% of customers expect live chat on your website ”.

Chatbots 64

Chatbots Real estate Sales Finance 64

CX Journey

JANUARY 23, 2019

It appeared on their blog on May 8, 2018. While customer experience strategies and transformations must include a priority focus on the employee experience, they often don’t. Many companies believe they can improve the customer experience without improving the employee experience. Happy employees lead to happy customers.

Customer centricity 37

Customer centricity Airlines Consulting Consulting 37