Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Spearline

NOVEMBER 9, 2021

Contact center software has some fantastic functions that leverage CLI presentation to improve business performance for inbound and outbound calls. In telecommunications, a “white route” is a route where both source and destination are legal termination. CLI is powerful through the lifespan of a customer call.

Telecommunications 98

Telecommunications Telemarketing CRM Call flow 98

NobelBiz

MARCH 1, 2022

In recent years, VoIP (Voice over Internet Protocol) telephony has been a common practice in the contact center industry. However, the question of how to select the best VoIP solution for your contact center emerges.

voip 52

voip Contact Center Technology contact center solutions 52

Hodusoft

JULY 6, 2022

It’s a VoIP (Voice over Internet Protocol) feature that allows customers to connect with call center agents based on particular queries. Businesses that want to make sure that every call is handled by the highly appropriate agent, HoduCC, a contact center software designed by HoduSoft allows them to do just that.

Interactive Voice Response 59

Interactive Voice Response Customer Experience Contact center software Call Center 59

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers.

Contact Center 98

Contact Center Call Center Technology Interactive Voice Response 98

NobelBiz

JULY 13, 2021

The first thing we look at when we speak of VoIP telephony is the price of a call per minute. This is definitely the fundamental factor to be taken into account. However, if you're not considering other variables, that doesn't really make much sense.

Contact Center 93

Contact Center voip Accountability contact center solutions 93

Noble Systems

MAY 4, 2021

We get a lot of questions about managing contact centers, building successful customer contact strategies, and how new technologies can help impact the customer experience. In this blog series, we’ll take a look at some of the questions that we hear most often when talking with customers.

Contact Center 52

Contact Center Call Center Technology Interactive Voice Response 52