consumers-and-businesses-agree-when-it-comes-to-ai-transparency-is-key Blog Related Topics 
NICE inContact
JUNE 5, 2019
The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and differences between consumers and businesses in terms of how they view customer service. Businesses are very confident while consumers are proceeding with caution. Transparency is key!
Global Response
APRIL 17, 2023
free up internal teams to focus on core business? And with so much on the line, it’s essential to find a provider who can offer great service now, and in the years to come—no matter how much your business grows or changes. 68% of consumers would switch brands if another brand offered support in their native language.
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NobelBiz
MAY 2, 2023
Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Mike McGuire adds that finding good people is now a challenge, especially in the US, where businesses are competing with remote workers. The days of just loading up a list and cold-calling people are gone.
ProProfs Blog
DECEMBER 21, 2020
What’s that one thing you’d like to change about your business? If it’s to avoid seeing customers leave your business, then you aren’t alone in this. A lot of business owners want to reduce customer churn and retain as many as possible. Needless to say, customer retention is the core value for the growth of any business.
Callminer
SEPTEMBER 5, 2017
Call center QA and monitoring teams are responsible for ensuring the quality of interactions between call center representatives and consumers. Ensuring all agents gather and deliver 100% accurate information to consumers is a top priority for any QA manager, and something they must take incredibly seriously. Lindsey Havens.
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