Remove consumer-duty-how-can-contact-centres-help-to-comply
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Consumer Duty – How can contact centres help to comply?

Callminer

Consumer Duty requirements were launched by the UK’s FCA in June 2023 and represent legally binding regulation for financial services. Read this blog to learn more. But what does this actually mean?

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.