Blog Consulting Employee engagement Journey mapping 
Call Experts
OCTOBER 10, 2019
Often, the customer journey is influenced by motivations and trends unrelated to your company’s service. Every customer interaction is unique, and the most efficient way to create a general understanding is with a customer journey map. Here are the essential steps you should consider before starting your map.
Beyond Philosophy
FEBRUARY 6, 2019
However, the silver lining in the gloomy cloud, as Thompson puts it, is that these companies do see improvement in metrics like customer satisfaction ratings, increased revenue, lower costs, and more employee engagement than in the past. As Customer Experience consultants, we see this all the time.
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Lumoa
APRIL 28, 2024
If you’re reading this blog post, you are probably one of them. You will need to reach out for a consultation first. The pressure is rising for businesses to step up their CX game. More than 80% of business leaders see customer experience as a growing priority in 2024. That’s where customer experience platforms come in.
Steve DiGioia
SEPTEMBER 16, 2016
Today’s guest post is by Ben Motteram , the Principal at CXpert, a customer experience consulting company. Using a process like customer journey mapping, companies can clearly show how every role impacts the end customer. How important is employee engagement at LITTLE and what are some of the things you’re doing to improve it?
Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,
Taylor Reach Group
JANUARY 21, 2019
has been an industry leader in call and contact center consulting for more than 15 years, the main area of focus has been on establishing great customer care in the business sector, especially in retail and service industries. announced the addition of Rosetta Lue to the industry-leading and globally-recognized consulting firm.
Customer Guru
AUGUST 8, 2018
While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Amanda is a highly experienced customer experience consultant, adviser, and writer. Do follow these experts to learn from the best in business!
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