Quality Contact Solutions

DECEMBER 31, 1969

Trade shows are often one of the most significant expenses during the year that companies invest in. To stand out, include a picture of your booth and share your value proposition to link your company to the prospects experience and help jog their memory of discussions. For more information on our approach, call or email us today.

Call Center 53

Call Center Telemarketing Sales Best practices 53

Nicereply

MARCH 28, 2019

Putting yourself in customer’s shoes can really help you to empathize and keep your customer responses genuine and honest. Customer service is one of the most powerful factors that affects loyalty and sales. Providing great customer support might seem easy in theory, but it is actually pretty challenging in practice.

Customer Service 89

Customer Service Consulting Consulting Scripts 89

Quality Contact Solutions

DECEMBER 31, 1969

Trade shows are often one of the most significant expenses during the year that companies invest in. To stand out, include a picture of your booth and share your value proposition to link your company to the prospects experience and help jog their memory of discussions. For more information on our approach, call or email us today.

Call Center 40

Call Center Telemarketing Sales Best practices 40

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Companies that find a way to meet that standard will succeed, and those that don’t will struggle. Struggling with an ever-decreasing contact rate became routine in the contact center space.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Nicereply

SEPTEMBER 17, 2020

Customer success should be about the customer, about using your product to add value to others. Customer Success Management (CSM) is an area where a lot of individuals are paying attention to at the moment. The popularity of customer success has its benefits. Customer Success only relates to SaaS businesses.

SaaS 105

SaaS Customer retention Customer Support Surveys 105

REVE Chat Blog

FEBRUARY 12, 2020

Customer experience has reached a level of paramount importance in recent years, and customers no longer view their experiences in an industry-silo. In this digital age, the banks and financial institutions need to be digitally transformed to deliver a consistent customer experience in banking whether it is online or retail.

Banking 76

Banking Customer Experience Chatbots Big data 76

Upstream Works

OCTOBER 28, 2022

Many companies, when they think of conversational AI, think of chatbots as a default. But – changing demographics aside – one of your largest communication channels is likely still email. They have not generally been trained on how to deal with a paragraph or two at a time – which is generally how email works.

Chatbots 78

Chatbots Construction Contact Center Customer Service 78

Eptica

JUNE 24, 2020

Date: Wednesday, June 24, 2020 Author: Anne-Merete Jensen - Senior Business Consultant Why now is a great time to optimise your customer service - Part 1: Start with an audit. To help companies prepare their customer service for Peak we’re running a three-part series to share best practice and ideas that can be used with your team.

Customer Service 79

Customer Service Self service Best practices Consulting 79

JivoChat

OCTOBER 10, 2021

Time management, customer relationships, enhance productivity, and keeping track of your business needs are all challenges that small companies face as they expand. CRM stands for Customer Relationship Management, it is a software system that enables you to store all your contacts, deals, and sales data in one place.

CRM 52

CRM Sales Journey mapping Marketing 52

Toister Performance Solutions

JUNE 13, 2017

Improving loyalty is a big reason companies survey customers. Customer service leaders tell me confidentially that analyzing survey data is a struggle. Seriously, you could implement it today and start reducing customer defections. Seriously, you could implement it today and start reducing customer defections.

Surveys 48

Surveys Feedback Customer Service Personalization 48

JustCall

JUNE 26, 2020

With a high opening rate of 98%, SMS support is the most effective way to touch more customers. Mails and calls can be ignored and rejected. And thus the contrasting response rates of 6% of email Vs 45% of SMS. You create more customer engagements no matter how many or few people work for your company.

Real estate 52

Real estate Education Sales Feedback 52

CrazyCall

MAY 20, 2019

I like to start off my calls by saying something along the lines of “I’ve got extra customers who are looking for the service you offer, can you service them for me”. My advice to find new customers is to go on a Listening Tour! . – Mike Raines, SpecialRiskTerm. – Sean Pour, co-founder of SellMax.

Sales 123

Sales Coaching Scripts Education 123

JustCall

JUNE 17, 2021

It's good to face upfront customer complaints rather than having silent complainers who simply leave and drop their complaints on social media platforms. More than 90% of unhappy customers make a silent exit from your business. No matter which industry you're in, you're bound to face customer complaints. Delay in Shipping.

First call resolution 52

First call resolution Wait times Banking Feedback 52

Jive

AUGUST 3, 2018

As companies entice applicants with phrases like “telecommuting,” “remote work,” and “flex time,” it tasks IT departments with making this perk a reality. To adequately support remote work at your company, your IT department needs to invest in a chat tool, a video solution, and a mobile-friendly phone system. Engagement.

Technology 65

Technology voip Entertainment Telecommunications 65