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Cheat Sheet for Building the Best Chatbot

NICE inContact

The chatbot revolution is here, and having a bot that can talk to your customers online is key to your brand’s success and future growth. Chatbots scale quite easily and can handle hundreds of conversations at a time. We’ve created a little cheat sheet with an essential checklist for you, so you don’t have to wonder where to start.

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How to Manage Live Chat Support During the Holiday Season & Drive Conversions

ProProfs Blog

In this blog, we’ll explore how live chat can help your business during the holiday season and seven ways to help you handle live chat support during holidays. Changing shopping trends are likely to reshape this 2020 holiday season. 71% of Americans claimed in early August that their holiday traditions will change by up to 10 points.

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How to Boost Customer Engagement Using Live Chat

ProProfs Blog

In this blog, we’ll focus on understanding why your business should use live chat for customer engagement strategy, and a few tips for improving customer engagement with live chat. One of the best ways to engage with your customers is to offer them an open window to connect with your brand whenever they deem fit. Let’s dive in.