BlueOcean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. For many, the buzz about ChatGPT is evoking the same exploratory wonder they once experienced when the Internet itself first debuted. But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center.

Contact Center 62

Contact Center Customer Experience Chatbots Customer Care 62

Taylor Reach Group

JANUARY 6, 2023

As I look at the new and shiny year ahead, I wonder what delights and innovations and opportunities may lie ahead for Contact Center operations. . We have seen Contact Centers struggle to find and retain workers. We have seen more than 20 months of long wait times due to “higher than normal contact volumes”. .

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

Anexa BPO

JUNE 3, 2023

There is a lot of built-up excitement out there around generative AI tools – particularly ChatGPT. At this point in the AI evolution, ChatGPT can only deliver services based on the large language models it was trained on – which typically don’t include an organization’s customer feedback. Reach out to Anexa today.

Government 52

Government Surveys outsourcing Contact Center 52

Anexa BPO

JANUARY 15, 2023

Let’s face it: cutting-edge personalization initiatives are front and center in today’s business world. But there’s another phenomenon to factor into this revolutionary concept: ChatGPT, or Generative Pre-Trained Transformer. Welcome to the future! the list goes on. Have questions?

outsourcing 52

outsourcing Construction Banking Customer centricity 52

JustCall

AUGUST 8, 2023

They may write blogs during their downtime (if they’re lucky). JustCall: AI for Driving Call Center Excellence JustCall is an all-in-one communication platform that integrates unique AI capabilities such as SMS AI, call summary, and transcription as integral parts of the core platform.

Sales 52

Sales Marketing Call Center Accountability 52

Anexa BPO

MARCH 7, 2023

In late 2022, ChatGPT was launched to great fanfare and hype. ChatGPT is an artificial intelligence chatbot – a natural language processing tool driven by AI technology that allows you to have human-like conversations. It’s clear that moving forward, ChatGPT will become a powerful business tool.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Call Center 52

Expivia

AUGUST 4, 2023

We want to show you how we are automating QA in our contact center with AI. The Role of QA in Our Contact Centers Our QA team has always been the backbone of customer satisfaction, ensuring every interaction aligns with our company standards. We also evaluated the context in which these forms are used.

APIs 52

APIs Contact Center Call Center CRM 52