bold360 Blog

MARCH 26, 2020

How Chatbots Can Empower Seamless Experiences. For example, if your customer-facing and internal websites and apps aren’t robust enough, you can expect people to inundate your call center and human agents, who can quickly become overwhelmed. It takes a toll on agents” who get treated like human punching bags.

Employee engagement 66

Employee engagement Chatbots Self service Customer centricity 66

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 64

Education Chatbots Wait times Surveys 64

bold360 Blog

MAY 15, 2019

As much as we love to talk about chatbots and the customer experience (and we do) – history has made many consumers (and companies) gun shy about using it. In fact, they were pretty terrible, resulting in a culture of chatbot disbelievers. Additionally, there is no way to transition to a human, neither with a text request nor a button.

Chatbots 45

Chatbots Scripts Interactive Voice Response Engineering 45

bold360 Blog

SEPTEMBER 20, 2019

Chatbots and other self-service tools can be used to triage lower value, easy-to-answer questions, freeing up queue space for the complex and high-value inquiries that require human attention. And there’s no way out—no option to speak to an actual human. Not all bots are created equal. Making people repeat themselves.

Customer Service 55

Customer Service Scripts Chatbots Self service 55

CustomerSuccessBox

DECEMBER 1, 2021

Most importantly by automating your Onboarding process, you can allocate your human resources towards more impactful and urgent tasks. You don’t have to allocate your precious human resources doing repetitive administrative tasks like sending welcome emails. Human Intervention Tasks. Why automate customer onboarding?

CRM 52

CRM Accountability B2B SaaS 52

NICE inContact

MARCH 27, 2018

chatbots) helps provide fast service for transactional or traditionally self-service issues. Here, AI’s proactive, context-inclusive handoff of chat sessions to live agents enables quicker and more complete resolutions. AI, Blended with Live Agents, Enables Contextual and Quick Omnichannel Interactions.

Contact Center 54

Contact Center Benchmark Self service APIs 54

Noble Systems

OCTOBER 17, 2019

This blog will explore what constitutes a true omnichannel experience, the business benefits and challenges, and enabling technologies/functionality. Most would prefer to have their questions answered and issues resolved without ever having to talk to a human. Omnichannel Defined.

Self service 57

Self service Gamification Contact Center Interactive Voice Response 57

Lumoa

OCTOBER 31, 2018

Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Blake Morgan, Customer Experience Futurist, Keynote Speaker, Author @BlakeMichelleM | blog "The future of customer experience is around providing tailored and personalized customer experiences.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Netomi

JANUARY 5, 2022

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Flavio has a B.S.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98