ShepHyken

NOVEMBER 16, 2018

This week we feature an article by Jim Iyoob who talks about how and why technology has changed consumer behavior and how you need to reinvent strategies to keep up with consumers. – Shep Hyken. How and why has technology changed the way consumers behave? Consumers Desires have changed. Customers are connected.

Technology 242

Technology Chief Customer Officer Education Big data 242

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below. He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CrazyCall

JULY 2, 2019

This changes everything as one negative review can completely change the way a company is perceived. Thus, if you lose the trust you lose the customer and, at the end of the process, you lose money. Fasten the seatbelt as we’re taking off! Ready to go? Table of Contents: Types of Customer Service.

Interactive Voice Response 91

Interactive Voice Response Customer Service Accountability Customer Support 91

Fonolo

MAY 7, 2015

Those with this special ability often create an experience that pleases customers and agents, without exceeding their budgets; a truly remarkable feat. Those with this special ability often create an experience that pleases customers and agents, without exceeding their budgets; a truly remarkable feat. Act as a True Leader.

Call Center 126

Call Center Management Contact Center Coaching 126

Vistio

APRIL 2, 2022

Can you give our listeners and our readers some insight into your background? So where you started, maybe your first job getting out of college, and then where you got to where you are today? Michele’s an accomplished speaker, author, executive team member, and consultant. Really quick. Absolutely. Yeah, sure.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Comm100

NOVEMBER 15, 2017

He or she tells you that your problem is solution-less; that he or she is sorry, but if you just give it 24 hours maybe the problem will just go away on its own. Frustrated, you hang up. You can tell whether you have achieved a first contact resolution by asking the customer the following questions: Has your issue been resolved?

First call resolution 43

First call resolution Metrics Best practices Customer Service 43