Eptica

NOVEMBER 24, 2022

Author: Pauline Ashenden - Demand Generation Manager Increasingly contact centres are migrating to the cloud for the ability it gives them to deploy new technology, faster and with greater ease. You might also be interested in these posts: What’s driving customer facing technology investment in local councils?

Cloud contact 126

Cloud contact Best practices Banking Technology 126

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

SmartAction

NOVEMBER 7, 2018

In the contact center, it isn’t often that a new category of technology emerges. Moreover, they have recognized the need to name leaders in this emerging category. The emergence as a category indicates these new solutions are here to stay and are as integral to service delivery as the PBX or workforce management software.

Self service 78

Self service Virtual Agent Contact Center Customer Support 78

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. This means breaking down departmental silos and working together - here are four ways that technology can underpin greater collaboration. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Eptica

APRIL 4, 2022

In our latest blog we describe how supporting agents with the right training and appropriate tools and technologies can help to tackle this issue. Categorie(s): Best Practice When customers reach out to a contact centre, they want to feel their time is being valued. Share this page on: Tweet.

Best practices 119

Best practices Technology Management Customer Service 119

Eptica

JUNE 10, 2022

However, research covered in our latest blog identifies three disconnects between companies and their customers when it comes to the customer experience. You might also be interested in these posts: What’s driving customer facing technology investment in local councils? Share this page on: Tweet.

Banking 120

Banking Self service Marketing Technology 120

Eptica

SEPTEMBER 17, 2023

Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Our latest blog discusses DCE in-depth and how it benefits customers time while increasing efficiency. Read the full article on our parent company Enghouse Interactive’s site.

Customer Service 62

Customer Service Best practices Technology Management 62

Beyond Philosophy

JANUARY 19, 2015

brands, covering 16 product categories, were analyzed during the period from 2007 to 2010. Media, autos, sports and technology dominates online word-of-mouth, because there is ‘social currency’ in discussing what is new, interesting, and worth sharing with others. In this blog, we’re zeroing in on automotive word-of-mouth.

Automotive 358

Automotive Marketing Consulting Consulting 358

JustCall

OCTOBER 20, 2019

To do so, one needs to be in possession of the best technologies. That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 3 McKissock Blogs.

Real estate 56

Real estate Coaching Finance Advertising 56

Beyond Philosophy

SEPTEMBER 14, 2023

Before we get into that, it is essential to mention that AI has a lot to live up to, and it isn’t the first-time business had high expectations for technology. Personalized Customer Journeys: Kihlstrom says this AI doubles down on all the above categories. Kihlstrom agrees, adding that there are intersecting trends here, too.

Self service 222

Self service Analytics Personalization Consulting 222

Beyond Philosophy

AUGUST 20, 2020

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast.

Transportation 873

Transportation Surveys Consulting Consulting 873

24-7 InTouch

JULY 23, 2020

In our most recent blog post , we discussed the importance of employee wellness initiatives in the contact center, when it comes to supporting content moderators. In addition to these wellness initiatives, companies should be investing in innovative solutions and technology to enhance overall performance. . TECHNOLOGY.

Technology 52

Technology outsourcing Contact Center Analytics 52

Eptica

JULY 7, 2021

Our latest blog looks at the unique needs colleges have around clearing – and how the right cloud-based technology can help them succeed. Categorie(s): Best Practice Clearing is the busiest time of the year for universities and colleges. Read the full post here on our parent company Enghouse Interactive’s site.

Best practices 126

Best practices Technology Management Customer Service 126

Eptica

JULY 22, 2022

Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working. You might also be interested in these posts: What’s driving customer facing technology investment in local councils? Share this page on: Tweet.

Self service 93

Self service Marketing Technology Management 93

Eptica

MARCH 17, 2023

Date: Friday, March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Tactics to improve the contact centre experience Published on: March 17, 2023 Author: Pauline Ashenden - Demand Generation Manager Companies that invest in CX technology outperform their peers according to research.

Best practices 62

Best practices Technology Management 62

Eptica

JANUARY 31, 2022

In our latest blog based on ContactBabel research we outline the three most important areas to focus on to improve agent empowerment: technology, skills and the culture/working environment they operate within. Read the full article on our parent company Enghouse Interactive’s site here. Share this page on: Tweet.

Agent Empowerment 111

Agent Empowerment Best practices Self service Marketing 111

Eptica

SEPTEMBER 7, 2021

Author: Pauline Ashenden - Demand Generation Manager More and more contact centres are recognising the benefits of adopting cloud technologies or moving their entire infrastructure into the cloud. Tags: Cloud Migration, contact centres Categories: Best Practice. But planning a successful cloud migration can be a challenge.

Best practices 106

Best practices Technology Management Customer Service 106

Eptica

JUNE 7, 2021

It is all about a combination of culture and technology, as our latest blog explains. Categorie(s): Trends & Markets Best Practice The switch to hybrid/blended working provides contact centres with opportunities to become more flexible and efficient while accessing a greater pool of talent. Share this page on: Tweet.

Management 127

Management Best practices Marketing Technology 127

Eptica

JUNE 25, 2021

Our latest blog outlines the business benefits of focusing on your agents – and explains how technology can help alongside creating the right culture and processes. Categorie(s): Trends & Markets Best Practice Looking after your agents has always been important to successful customer service.

Best practices 99

Best practices Marketing Technology Management 99

Eptica

JULY 29, 2022

Author: Pauline Ashenden - Demand Generation Manager Driven by the rise of agile new entrants and the emergence of new digital channels, financial services companies are looking to new technology to digitise and automate customer service. Tags: Financial services, digital channels, digital CX Categories: Market Trends.

B2B 77

B2B Marketing Technology Customer Service 77

Eptica

MARCH 12, 2021

Drawing on the latest ContactBabel UK Contact Centre Decision-Makers' Guide, our latest blog explains how to meet changing needs by focusing on technology, skills and processes. Tags: contact centre, Customer Service, digital, omnichannel, mobile, ContactBabel Categories: Trends & Markets. Share this page on: Tweet.

Marketing 120

Marketing Technology Customer Service Management 120

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. The post Totango named 3x TrustRadius “Best of” award winner in customer success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Enterprise 112

Enterprise Best practices Feedback Education 112

Eptica

FEBRUARY 19, 2021

In our new guest blog, customer service authority Micah Solomon explains how you can successfully build this mental muscle memory – read the full article on our parent company Enghouse Interactive’s site. You might also be interested in these posts: How to pick the right contact centre technology for your business.

Customer Service 104

Customer Service Best practices Technology Management 104

Aspect

MAY 18, 2018

Some great news from the UK Cloud Awards – we were named the winner in the Security Solution of the Year category for Aspect Verify! Aspect Verify™ gets top prize in Security Solution of the Year category at UK Cloud Awards appeared first on Aspect Blogs. Onwards and upwards from here! The post We’re a winner!

Technology 59

Technology Customer Experience 59

Creative Virtual

DECEMBER 21, 2022

The end of 2022 is nearly here and as we reflect on the past year, the Creative Virtual team want to express our thanks to all of our blog readers, customers, and partners. We reflected on some of these in our 2022 in Review blog post. We appreciate you! The post Wishing you Joy & Good Cheer This Season & in the New Year!

Chatbots 52

Chatbots Education Technology Personalization 52

Eptica

FEBRUARY 5, 2021

Our blog explains how you can successfully underpin this change with technology – read it here on our parent company Enghouse Interactive’s site. Reviewing 2020 – our top blog posts from last year. Tags: Quality Management Systems, Unified Communications, Cloud Contact Centre Categories: Trends & Markets.

Cloud contact 72

Cloud contact Quality management Marketing Technology 72

Aspect

JUNE 4, 2020

There are five categories of activities firms in the former group incorporate within their activities: Use cloud technology effectively: The capabilities in this category allow contact centers to rapidly adjust their activities to changing customer demand. Contact Center & Customer Experience Management, Aberdeen.

Contact Center 139

Contact Center Average Handle Time Self service Airlines 139

Eptica

DECEMBER 11, 2020

Author: Pauline Ashenden - Demand Generation Manager Thanks to the pandemic and the spread of technology, video has become a much larger part of how we all communicate. Read the full blog post here on our parent company Enghouse Interactive’s blog. Share this page on: Tweet.

Best practices 66

Best practices Marketing Technology Customer Service 66

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Best practices 49

Best practices Metrics SaaS Sales 49

Beyond Philosophy

OCTOBER 12, 2016

As winners of the Cannes Lions Innovation Category with Data Storytelling, they created The Emotional Trailer : The team condensed each of the foreign films into the emotions well-respected critics reported feeling, using smartwatches and a smartphone app over the two- hour film to a trailer length simulation of emotions.

Personalization 419

Personalization Consulting Consulting Customer emotions 419

Eptica

APRIL 1, 2021

Drawing on expert analysis, our latest blog explains how you can calculate the ROI of Teams in five areas – read the full article on our parent company Enghouse Interactive’s site. How to pick the right contact centre technology for your business. Tags: Microsoft Teams, contact centres Categories: Best Practice.

Best practices 72

Best practices Technology Management Customer Service 72

Aspect

MARCH 30, 2020

The true measurement of success is really whether your company has Technology Continuity as well as Workforce Continuity. Let me give you some perspective about both of these categories as well as what I would consider the next key operating category – Leadership Continuity. So – let’s break it down. ed.berndt@aspect.om.

Government 153

Government Contact Center Education Consulting 153

Creative Virtual

FEBRUARY 7, 2023

This year, one of the customer experience (CX) predictions for 2023 falling into that category is that ‘Personalization will get More Personal’. I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It. Maybe not so much. Only time will tell.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Beyond Philosophy

FEBRUARY 15, 2024

Many emotions exist within those positive and negative categories, too. Of course, learning about how your present experience evokes emotions doesn’t have to rely on technology. Therefore, regarding experiencing emotions, knowing which positive or negative emotion you have is essential before you can address it properly.

Customer emotions 222

Customer emotions Call Center Customer Experience Customer Support 222

Totango

NOVEMBER 8, 2023

We partner with a variety of vendors across categories to provide our customers with a broad ecosystem of solutions based on demand. Check out our full list of technology partners or request a new integration. Looking for a different integration?

Enterprise 91

Enterprise Finance SaaS Analytics 91

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Beyond Philosophy

AUGUST 21, 2020

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast.

Transportation 450

Transportation Surveys Consulting Consulting 450