Babelforce

DECEMBER 9, 2021

It is one of three categories of cloud computing: 1. Simple API integrations allow systems to work together in harmony while speeding up new technology additions. With an API integration, businesses can make use of omnichannel messaging to retain customers. CX strategies that SaaS makes possible. What is SaaS?

SaaS 52

SaaS APIs Contact Center CRM 52

Aspect

DECEMBER 24, 2018

Another customer making waves this year was Hoist Finance , who we were thrilled to see recognised as a silver winner in the ‘most effective implementation of technology’ category at the prestigious European Contact Centre and Customer Service Awards for its implementation of our cloud-based contact centre software, Aspect® Via.

Chatbots 59

Chatbots Finance APIs Self service 59

JustCall

MARCH 31, 2021

Here, you can easily set up automation and contacts will be automatically fetched via APIs. JustCall Ranks #1 in G2 Spring 21 Categories. Excitingly, JustCall has been ranked as the ' B est ' in not only one but 6 categories. appeared first on Justcall Blog. Dynamic Dialing Campaign, in short, is a never-ending campaign.

call center software 52

call center software APIs Call Center Coaching 52

AWS Machine Learning

AUGUST 11, 2022

Additionally, it’s challenging to construct a streaming data pipeline that can feed incoming events to a GNN real-time serving API. It starts from a RESTful API that queries the graph database in Neptune to extract the subgraph related to an incoming transaction. The web portal provides a live visualization of the fraud detection.

Construction 83

Construction APIs Accountability Scripts 83

aircall

FEBRUARY 26, 2018

A Category Breakdown. Using Aircall’s open API, users can create customizable integrations. Until then, all we can do is post interesting, useful, and fun content to our blog and social media accounts. This score keeps us in the top-tier of our vendor category but shows we have room for improvement. Security: 15/20.

call center software 59

call center software Call Center First call resolution Technical Support 59

aircall

JANUARY 25, 2023

But the features come at a price and put Genesys into a higher price category compared to its competitors , starting at a monthly rate of $75 for the entry-level package. The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

Natalie Petouhof

NOVEMBER 2, 2016

The Constellation ShortList presents vendors in different categories of the market relevant to early adopters. In addition, products included in this document meet the threshold criteria for this category as determined by Constellation Research. Data management, data acquisition, export, archiving and API integration.

APIs 84

APIs Advertising Analytics CRM 84

Eptica

AUGUST 1, 2018

This blog post, part of our series on optimizing CX with Eptica, therefore focuses on how our customer experience platform makes it easier for agents to operate effectively and happily. Through its open API it can also link to other customer-facing systems, such as CRM, ensuring agents always have the latest, most up to date information.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

Nicereply

JULY 7, 2020

Zendesk’s app marketplace boasts an impressive list of 83 different apps in the Survey & Feedback category alone. We’ve divided the feature sets of all compared apps into 3 main categories: Survey and Distribution options – What metrics can you measure? It might be very easy to get overwhelmed by this number.

Surveys 98

Surveys Feedback Metrics APIs 98

Call Design

JULY 27, 2021

Workforce management (WFM) solutions provide contact centres the ability to forecast, schedule and track performance as well as analyse agent productivity and provide insight into shrinkage by category and interval. Ensuring your system provides this functionality is an important consideration. What-if Forecasting and Scheduling Capabilities.

Management 78

Management APIs Self service Enterprise 78

Call Design

JULY 19, 2021

Workforce management (WFM) solutions provide contact centres the ability to forecast, schedule and track performance as well as analyse agent productivity and provide insight into shrinkage by category and interval. Ensuring your system provides this functionality is an important consideration. What-if Forecasting and Scheduling Capabilities.

Management 78

Management APIs Self service Enterprise 78

Eptica

NOVEMBER 28, 2018

Achieving this within Eptica is straightforward, and our open APIs also mean it is easy to achieve a holistic view of the customer to ensure that data is removed from every system. As my colleague Lenka discussed in last week’s blog , we’ve focused on sharing best practice, helping customers meet the May deadline.

Best practices 66

Best practices APIs Personalization Analytics 66

Creative Virtual

APRIL 27, 2021

The report evaluates 19 conversational AI vendors against a set of market-driven criteria and places Creative Virtual firmly in the Leader category within the quadrant. Jan Erik and I also touch on issues some projects face when integration points and APIs aren’t readily available or accessible.

Virtual Agent 52

Virtual Agent APIs Chatbots Self service 52

Nicereply

NOVEMBER 16, 2021

From that point of view, it is a practical thing that you don’t need to create a new account, copy API keys, or worry about incorrect credentials. Those responses separate customers into three categories: Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10). Pro: No third-party solution is needed.

Surveys 111

Surveys Metrics Analytics Enterprise 111

JivoChat

JULY 14, 2021

Blog posts : long-form blog content can include research, studies, quotes, images, and compelling reports. As building blocks in focused content strategy services, blog posts help increase brand visibility in search results and attract qualified leads into your funnel to interact with your brand—even if they aren’t ready to buy.

Self service 52

Self service Chatbots B2B Customer centricity 52

bold360 Blog

FEBRUARY 25, 2019

Chatbots or virtual assistants fall into two categories and your use-case should play a role in deciding between them. Across Apple, WeChat, and Facebook Messenger, for example, there are commonalities in API, but there are also some dramatic differences. Building a Bot to Fit Your Situation. Using a prebuilt service.

Chatbots 45

Chatbots APIs Technology Management 45

AWS Machine Learning

OCTOBER 10, 2023

Recent advances in ML have given rise to a new class of models known as foundation models , which are typically trained on billions of parameters and can be adapted to a wide category of use cases, such as text summarization, generating digital art, and language translation. These numbers have been taken from the Hugging Face website.

APIs 91

APIs Scripts Metrics Accountability 91

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Text classification. Named entity recognition.

Scripts 71

Scripts Metrics APIs Healthcare 71

Whitepages Pro

APRIL 16, 2019

In March, we announced Transaction Risk API , our latest solution to fight payment fraud and improve the efficiency of authorizations, built specifically for models. In this three part blog series we’re diving into why we built it , how we built it, and what value it brings to the market. Today, let’s talk about the how.

APIs 40

APIs Engineering Wait times Feedback 40

Nicereply

NOVEMBER 12, 2020

As of 2020, there are more than 500 apps and integrations available in the Zendesk marketplace, featuring categories such as Productivity & Time-Tracking, IT & Project Management, Surveys & Feedback, and many more. The post 7 Zendesk Support Apps to Improve Your Service appeared first on Customer Happiness Blog.

Surveys 52

Surveys Feedback APIs call center solutions 52

Nicereply

NOVEMBER 12, 2020

As of 2020, there are more than 500 apps and integrations available in the Zendesk marketplace, featuring categories such as Productivity & Time-Tracking, IT & Project Management, Surveys & Feedback, and many more. The post 7 Zendesk Support Apps to Improve Your Service appeared first on Customer Happiness Blog.

Surveys 52

Surveys Feedback APIs call center solutions 52

AWS Machine Learning

JANUARY 26, 2024

Consider inserting AWS Web Application Firewall (AWS WAF) in front to protect web applications and APIs from malicious bots , SQL injection attacks, cross-site scripting (XSS), and account takeovers with Fraud Control.

Best practices 122

Best practices Government Engineering Accountability 122

Aspect

JULY 26, 2017

Taking things from the spoken word to the semantic representation enables the programmer to define how the computer should respond to each of the semantic categories, e.g. what action to trigger. The post Don’t Confuse Speech Recognition with Natural Language Understanding When Talking Bots appeared first on Aspect Blogs.

Chatbots 90

Chatbots B2C APIs Technology 90

aircall

MARCH 5, 2021

As SaaS companies grow , they begin seeking out willing partners to build even more integrations using the public API. To accomplish that, you need to identify the SaaS categories where you overlap with partners and understand your customers’ workflows.

voip 62

voip SaaS Airlines Transportation 62

AWS Machine Learning

MARCH 15, 2024

However, existing solutions can often fall into two categories: rule-based systems that demand substantial time and effort for setup and upkeep, or rigid systems that lack the flexibility required for human-like interactions with customers. You can access Amazon Bedrock from the AWS Management Console and via API invocations.

APIs 120

APIs Engineering Technology CRM 120

Natalie Petouhof

DECEMBER 9, 2015

The business app category continues to lag behind consumer app scenarios in terms of richness and ubiquity. Build additional data connections and APIs to any existing business systems, thus empowering any users in your organization to create the apps they need. What is the cause of this business app “innovation gap”?

Banking 49

Banking CRM SaaS APIs 49

ChurnZero

OCTOBER 30, 2020

Abel says G2 now has around a dozen leading private investors and hedge funds consuming G2 stat data by API to identify companies for investments. To find out who should own the renewal – Customer Success or Sales – watch the recorded session or read the debate recap on the blog.

SaaS 93

SaaS Chief Customer Officer Sales Metrics 93

AWS Machine Learning

SEPTEMBER 14, 2023

Document categorization or classification has significant benefits across business domains – Improved search and retrieval – By categorizing documents into relevant topics or categories, it makes it much easier for users to search and retrieve the documents they need. They can search within specific categories to narrow down results.

APIs 95

APIs Government Accountability Engineering 95

AWS Machine Learning

SEPTEMBER 14, 2023

Amazon API Gateway hosts a REST API with various endpoints to handle user requests that are authenticated using Amazon Cognito. Finally, the response is sent back to the user via a HTTPs request through the Amazon API Gateway REST API integration response. Amazon API Gateway 1M REST API Calls 3.5

APIs 94

APIs Healthcare Scripts Engineering 94

Help Scout

JULY 29, 2021

ReadMe’s FAQ lets you test your code directly within context ReadMe is software specifically designed for API technical documentation, so it should come as no surprise that its documentation and FAQ are excellent: . Broadcom also tops its FAQ landing page with a prominent search box in case the categories don’t make sense.

Self service 142

Self service Education Telecommunications APIs 142

JivoChat

MAY 15, 2023

Wix offers more than 500 free pre-built templates, divided into categories such as product landing pages, portfolios, accessories stores, beauty shops, supermarkets, and fashion stores. You even have the option to add the buy button on other websites and blogs, which weren’t created by Shoplazza, so you can sell in more places.

Analytics 75

Analytics Sales Marketing Management 75

AWS Machine Learning

JUNE 27, 2023

This blog post is co-written with Marat Adayev and Dmitrii Evstiukhin from Provectus. The AI/ML architecture for EarthSnap is designed around a series of AWS services: Sagemaker Pipeline runs using one of the methods mentioned above (CodeBuild, API, manual) that trains the model and produces artifacts and metrics.

Engineering 95

Engineering APIs Scripts Entertainment 95

JivoChat

MAY 10, 2023

Wix offers more than 500 free pre-built templates, divided into categories such as product landing pages, portfolios, accessories stores, beauty shops, supermarkets, and fashion stores. You even have the option to add the buy button on other websites and blogs, which weren’t created by Shoplazza, so you can sell in more places.

Analytics 75

Analytics Sales Accountability Marketing 75

AWS Machine Learning

DECEMBER 22, 2023

This blog is co-written with Josh Reini, Shayak Sen and Anupam Datta from TruEra Amazon SageMaker JumpStart provides a variety of pretrained foundation models such as Llama-2 and Mistal 7B that can be quickly deployed to an endpoint. on(Select.Record.calls[0].args.args[0]).on_output() args.args[0]).on_output()

Feedback 93

Feedback Engineering Metrics APIs 93

ShepHyken

JULY 22, 2022

Status pages fall into two general categories: . While for readers of blogs or online magazines, such quality does not seem so special, when it comes to customers whose businesses largely depend on the reliability of third-party services like payment systems, booking APIs, server and hosting providers, this comes of enormous importance. .

Customer Experience 181

Customer Experience APIs Customer Service Management 181

Nicereply

MAY 28, 2020

Here past experiences are represented by a set of examples, each example including the phrasing of what the customer is actually saying and the correct granular category his query falls into. ” category. For any given category in the training examples, it approximates the ground truth of what humans think the category should be.

Customer Support 92

Customer Support APIs Big data Personalization 92

AWS Machine Learning

SEPTEMBER 13, 2022

You can use this solution in any AWS Region, but you need to make sure that the Amazon Comprehend APIs and SageMaker are in the same Region. You can interact with Amazon Comprehend via the AWS Management Console , AWS Command Line Interface (AWS CLI) , or Amazon Comprehend API. Count of each categories for EDA.

APIs 67

APIs Metrics Scripts Accountability 67