Totango

MARCH 2, 2021

Mapping out your customer journey stages empowers you to optimize each step for a satisfying experience that promotes higher retention. In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

CustomerSuccessBox

JULY 29, 2020

According to James this is the first time Customer Success (CS) has come into the spotlight and hence it a perfect opportunity for the CS community to shine and make an impact. Due to the pandemic, smart companies are focussing on customer retention and revenue retention as customer acquisition is hard now.

Upselling 52

Upselling Metrics SaaS APIs 52

Outsource Consultants

JANUARY 27, 2025

With its unique blend of cultural affinity, language proficiency, and cost-effectiveness, Philippines outsourcing offers businesses a competitive edge in customer experience. This blog post will explore why the Philippines is the secret weapon for achieving customer service excellence.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. Share case studies regularly.

Surveys 148

Surveys Benchmark Feedback Sales 148

Education Services Group

JUNE 4, 2019

Furthermore, existing customers are more likely to become advocates for your brand to help attract new customers, more likely to spend on new products, and more likely to spend more on cross-sells and upsells. That’s why customer communication is so important. These assets are doubly useful.

Marketing 53

Marketing Best practices Upselling Sales 53

JustCall

APRIL 5, 2023

It helps you streamline your approach and create a definite process for managing customers. Generating leads and converting prospects to customers is the first step. Customer relations and loyalty play an integral role after that. This allows more opportunities for your team to upsell and cross-sell to customers.

Management 52

Management CRM Customer retention Self service 52

Global Response

JULY 23, 2023

Case Studies: Companies That Overcame Their Fears and Thrived At Global Response, we work with clients who have high-profile brands and a strong image and customer experience. So how do you find a call center that will benefit your business? With brands like these, outsourcing a call center can be a big risk.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Education Services Group

MAY 11, 2018

Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. One case study showed that even just a minor increase in human-touch engagement resulted in increased customer software subscription renewals. High churn rates.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Better Customer Retention. When your customers are satisfied, they’ll return to your company for more. Beat the Competition in Quality.

Customer Service 61

Customer Service Customer Care Morale Marketing 61

Education Services Group

FEBRUARY 5, 2019

You’ve achieved the business case they were hoping for and shown them that their investment in you was worth the money. This is the point where the customer is most receptive to cross-sells and upsells. Learn more – Building a business case for better Customer Success resources can be an uphill battle, but it shouldn’t be.

Education 40

Education Upselling Marketing SaaS 40

SmartKarrot

APRIL 6, 2021

In this blog, we will see why C-Suite Selling is important. how to sell your customer success tool to them. Selling to C-suite customers is important as it can provide: Faster decisions, lesser bureaucratic hurdles, large contracts- these are characteristics of a C-suite buyer. Top concerns for Chief Customer Officer.

Chief Customer Officer 18

Chief Customer Officer Upselling Customer retention CRM 18

SmartKarrot

MARCH 2, 2022

Make in-depth case studies — Obtain permission from existing clients and post their stories, and results after using your service. This provides social proof of your brand to future customers. It drives user engagement, boosts conversions, and improves customer retention. Kissmetrics uses emails the best.

SaaS 12

SaaS Marketing Upselling Best practices 12

SmartKarrot

SEPTEMBER 10, 2020

When it comes to customer success, there are various roles in an organization. If you have been following SmartKarrot’s blogs then you would find that we have written many blogs on different roles. But this blog is specifically about Chief Customer Officer (CCO). Other times they report to a sales head.

Chief Customer Officer 10

Chief Customer Officer Customer centricity SaaS Upselling 10

SmartKarrot

MAY 28, 2021

Customer success strategies are now made compulsory for improving the customer relationships. For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. The focus is on keeping customers happy with the new language and properties.

SaaS 10

SaaS Education Customer retention Upselling 10

SmartKarrot

OCTOBER 28, 2022

The guiding principle of strategic account management is that your current customer base is your best source of future sales. Instead of focusing on upselling or cross-selling, strategic account management emphasizes collaboration and problem-solving. . Improving Customer Retention. Enabling Account Expansion.

Accountability 10

Accountability Management Upselling B2B 10

SmartKarrot

MAY 16, 2022

Rejection will be rampant, and customer success managers must stay calm instead of escalating the situation. You must keep resources like blogs, tutorials, case studies, and plans ready for unforeseen situation. You can also improve the number of upsells, track renewals, and enhance customer retention.

Upselling 10

Upselling B2B Feedback Customer centricity 10

SmartKarrot

OCTOBER 13, 2022

In essence, your current customers spend more than they did the previous month. You could offer them an extra set of features for the current product or service (aka an upsell). 20% or more of new revenue for the most profitable subscription businesses comes from repeat customers. Sign up for our newsletter. contact-form-7].

Accountability 10

Accountability Management Upselling Customer advocacy 10

CustomerSuccessBox

NOVEMBER 24, 2021

This will improve customer satisfaction, thereby, boost customer retention. Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. Build Community for your customers. Sharing news relevant to your customers. The software does exactly that!

Upselling 52

Upselling Feedback Customer advocacy B2B 52