ProProfs Blog

DECEMBER 21, 2020

Stable customer base results in higher referrals, improved upsell revenue and increased lifetime value (LTV) which further results in improved customer acquisition in future. Needless to say, customer retention is the core value for the growth of any business. This implies: Never lose sight of your existing customers.

Surveys 148

Surveys Benchmark Feedback Sales 148

ProProfs Blog

MAY 1, 2020

Both these brands have countless features in customer service stories , case studies , and journals. . A good customer service skills training program concludes with employees taking thoughtful takeaways from insights into various examples and market trends discussed in it. What are the areas of customer service?

Customer Service 128

Customer Service Customer Support Education Feedback 128

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. Even long-established businesses can embrace change and revolutionize their customer interactions. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience.

Customer Experience 59

Customer Experience Customer centricity Analytics Feedback 59

JustCall

APRIL 5, 2023

It helps you streamline your approach and create a definite process for managing customers. Generating leads and converting prospects to customers is the first step. Customer relations and loyalty play an integral role after that.

Management 52

Management CRM Customer retention Self service 52

Amity

DECEMBER 22, 2014

You do not want CSMs to be measured on whether they are covering 100% of your customers – this model does not lead to success, as you will sacrifice quality, focus and actions. MRR retention, revenue growth, customer retention, customer wallet share and satisfaction should be a reflection of your team and company’s true success.

SaaS 64

SaaS Customer retention Strategic Value Sales 64

Totango

MARCH 2, 2021

Mapping out your customer journey stages empowers you to optimize each step for a satisfying experience that promotes higher retention. In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63

NobelBiz

JANUARY 28, 2025

Use tools like customer relationship management (CRM) systems and call center analytics platforms to collect performance data. ’ Read Case Study Industry Examples of Benchmarking Every industry faces unique challenges and requires tailored strategies to meet its specific goals.

Benchmark 52

Benchmark Contact Center Abandon rate Average Handle Time 52

Nicereply

DECEMBER 7, 2022

Successful customer relations go beyond just getting customers up and running; it’s about ensuring they are happy and continue to be a valuable part of your business over the long term. In this post, we’ll share tips for developing a strong customer success team to help you improve customer retention and lifecycle.

SaaS 52

SaaS Morale Feedback Education 52

Global Response

JULY 23, 2023

Case Studies: Companies That Overcame Their Fears and Thrived At Global Response, we work with clients who have high-profile brands and a strong image and customer experience. So how do you find a call center that will benefit your business? With brands like these, outsourcing a call center can be a big risk.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

NobelBiz

MARCH 12, 2024

Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools. Enables instant, personalized interactions based on the entire customer journey.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

ClearAction

AUGUST 6, 2019

Here are some examples of how Hootsuite’s whole Marketing department is generating and applying customer journey insights to increase Marketing impact: Field Marketing: This is a two-way street where Field Marketing and Corporate Marketing inform one another. This is empowered through deep understanding of customers’ pain points and goals.

Marketing 48

Marketing Journey mapping Customer centricity Best practices 48

Education Services Group

FEBRUARY 25, 2019

In this case, it’s the amount of time between a customer making an initial purchase (or trial download) and getting what they want out of it. You’ll need to lean on your sales team and CRM to keep track of what each customer wants to get out of your product — it’s not the same for everyone. Read our case study right here.

Benchmark 40

Benchmark CRM Metrics Personalization 40

ClientSuccess

JULY 16, 2021

To start, you need access to your data, which requires a clear understanding of where all of the customer data lives. Much of it can be found in your Customer Success platform , CRM, product usage reports, survey tools, marketing systems, etc. The ability to do this quickly should increase customer retention.

Construction 52

Construction Metrics Customer retention Surveys 52

Dialer 360

JUNE 12, 2023

Craft customer-centric and informative content that addresses the common pain points and questions your target audience may have. This can include blog posts, articles, videos, infographics, and more. Optimize Customer Experience Delivering an exceptional customer experience is crucial for lead generation and customer retention.

Advertising 48

Advertising Marketing Engineering Analytics 48

TLC Associates

OCTOBER 23, 2019

Moreover, we were able to increase their overall customer satisfaction. Download our case study ! . The steady expansion of social media platforms, live chat, and other emerging customer channels have raised the bar of difficulty for customer service. Want the full story? Greater Omnichannel Experiences.

outsourcing 40

outsourcing Contact Center Customer Service Interactive Voice Response 40

SmartKarrot

APRIL 6, 2021

In this blog, we will see why C-Suite Selling is important. how to sell your customer success tool to them. Selling to C-suite customers is important as it can provide: Faster decisions, lesser bureaucratic hurdles, large contracts- these are characteristics of a C-suite buyer. Top concerns for Chief Customer Officer.

Chief Customer Officer 18

Chief Customer Officer Upselling Customer retention CRM 18

Nicereply

OCTOBER 24, 2023

By prioritizing customer-centricity, organizations can unlock numerous benefits that can significantly impact their bottom line and brand image. Here’s how a solid CX strategy can uplift a brand: Increased customer retention The cost of acquiring a new customer far exceeds that of retaining an existing one.

Customer Experience 59

Customer Experience Airlines Feedback Analytics 59

Uniphore

JANUARY 4, 2022

Case Studies. How are you planning to leverage conversations to drive revenue and customer retention? Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Conversational AI Platform. U-Self Serve.

Enterprise 126

Enterprise Customer retention Engineering Contact Center 126