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Call Center Security Considerations: Protecting Information in Onshore and Offshore Models

Global Response

Bad news first: data breaches are costly, and they’re becoming more and more common. According to research from IBM , the average global cost of a data breach in 2023 was $4.45 billion compromised accounts and records due to data breaches in 2023 alone. Let’s take a look at how to protect vulnerabilities present in each model.

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PBX to VoIP Migration Checklist: 8 Steps to Switch

JustCall

In this blog, we list the essential steps involved in migrating from PBX to VoIP. Such a Private Telephone System functions with the help of a broadband internet connection. Not only can you connect VoIP to telephones but also to all devices that can use the internet – smartphones, laptops, desktops, and tablets.

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The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

How important is customer experience, really? Ask most business leaders and they’ll tell you customer experience (CX) is essential. Everyone and their mother knows that keeping your customers happy and investing in the relationship they have with your business will help you grow. But how do you do that in the real world?

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How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers

Hodusoft

In this blog post, we will discuss how multi-tenant PBX are useful for UCaaS service providers. So, without further ado let’s dive right into the blog post and know more about UCaaS and multi-tenant PBX in detail. What is UCaaS? What is UCaaS and How It works? Read More: UCaaS, CCaaS, CPaaS – What’s the Difference?

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2020 Customer Experience (CX) Trends

The Center for Client Retention

Our customers’ expectations are growing exponentially. Although technology helps companies facilitate CX strategy, without the human touch our customers and our employees are vulnerable to poaching. An Engaged Workforce Delivers Exceptional Customer Experiences. Put Superfans to Work for Your Brand.