VirtualPBX

JUNE 15, 2021

As part of the release of our Advanced Call Reports feature, we have created our new Advanced Call Reports Whitepaper that displays its capabilities in a helpful portable format you can easily share with members of your team. See Our Call Reporting Whitepaper.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

JustCall

OCTOBER 25, 2023

Automated processes can streamline call follow-ups in several ways. For example, you can employ automated call logging, automated task management, and data integration. In this blog post, we will explore how to streamline call follow-up with automated processes. This is an increase from an estimated 1.6%

CRM 52

CRM Call Center Call Logging Sales 52

JustCall

JANUARY 14, 2021

New Contacts & Call Logs Section and more. New Contacts and Call Logs Section. The new contacts and call logs section comes with more information and activities associated with the contacts. Find out everything that's new in the call logs section, here. New Messages Section.

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs CRM 52

JustCall

AUGUST 12, 2021

Cloud phone systems come with a plethora of features that help your team of call center representatives. Easier call log management, auto dialer, call log tracking and automated voicemails are just some of the many features that increase the productivity of your team manifold. Productivity. Collaboration.

Call Logging 52

Call Logging Wireless Government Call Center 52

aircall

FEBRUARY 16, 2018

Connect your phone to Salesforce and set call logging rules. Add context to a live call via comments and tags. Transfer that call to a colleague’s mobile device. Review the call alongside key performance metrics. …All in a matter of 3 minutes. Schedule your personalized demo today.

Call Logging 48

Call Logging Call Center Metrics Personalization 48

JustCall

APRIL 3, 2024

When a call surge hits, your sales and customer service teams bear the brunt. Drowning in calls during peak season? This blog unlocks the secrets of using IVR automation with JustCall to handle high call volume with ease and free up your agents for what matters most!

Sales 52

Sales Interactive Voice Response Abandon rate Wait times 52

VirtualPBX

JULY 15, 2021

The Advanced Call Reports feature of the VirtualPBX Phone System allows you to gather detailed information about your usage of calls, texts, and video conferences. Our Advanced Call Reports update for July 2021 brings you several more report types and new filter options to customize how you use that tool.

Call Logging 98

Call Logging Sales Management Customer Service 98

VocalCom

DECEMBER 18, 2017

Call logging and recording features save agents time and enable them to pursue more leads with greater precision. The post 6 Ways Predictive Dialers Drive Brand Success appeared first on Vocalcom Blog. Agents are therefore able to speak with the strongest prospects. Reduced costs.

Abandon rate 89

Abandon rate Contact center software CRM Call Logging 89

Avaya

SEPTEMBER 26, 2016

In a recent blog , I mentioned my sister-in-law’s frustration at not being able to use her smart phone for work purposes and how many businesses are struggling with the mindset change required for real digital transformation. The post The Value of Enterprise Mobility—Spread the Love appeared first on Avaya Connected Blog.

Enterprise 78

Enterprise Call Logging Government Personalization 78

Expivia

FEBRUARY 26, 2024

Pair this with Robotic Process Automation (RPA) to automate routine tasks such as data entry, call logging, or basic customer queries. These technologies can significantly boost operational efficiency and provide valuable insights into customer behaviors and preferences.

Contact Center 52

Contact Center Technology Chatbots Call Logging 52

Etech

JANUARY 30, 2020

Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs. With over 20 years of experience, Etech understands the shifting trends and growing need for effective and efficient call center services. This blog was earlier published on LinkedIn.

Management 62

Management Call Center Call Logging Contact Center 62

Etech

JANUARY 30, 2020

Many call center operations use chatbots and automated voice systems to help sort through the incoming call logs. With over 20 years of experience, Etech understands the shifting trends and growing need for effective and efficient call center services. This blog was earlier published on LinkedIn.

Management 62

Management Call Center Call Logging Contact Center 62

JustCall

APRIL 3, 2023

That’s exactly what this blog can help you with. JustCall: A Quick Overview JustCall is a contact center software that empowers customer-facing teams to connect with customers via calls and text messages. Step 9: Click on the text and call icon to view the dial pad, call log, history, and Chatbox.

voip 52

voip CRM Call Logging Contact center software 52

aircall

APRIL 12, 2021

CRM data gives support agents a lot of useful information at their fingertips, allowing them to personalize interactions during incoming and outgoing calls. . A CRM phone integration with VoIP phone systems to automate call logging and centralize voice features, like call recording and voicemail. .

CRM 71

CRM Customer Experience Call Logging voip 71

JustCall

AUGUST 18, 2021

Auto Dialer, Predictive Dialer, and Power Dialer: Build a productive call workflow with the Auto Dialer , Predictive Dialer and Power Dialer. Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard.

virtual call center 98

virtual call center Education Call Logging Call Center 98

VirtualPBX

NOVEMBER 17, 2020

You can read more about the confluence of those features in our blog about building an SMS Airtable template. And a change in default behavior when creating a contact that creates a new Main number instead of a Softphone when you add a user from a call log.

Inbound sales 97

Inbound sales Call Logging Feedback Management 97

aircall

MARCH 18, 2022

With clear metrics such as calls logged, calls missed, and wait times for customers, having this hub can mean team members build their own road to progress. . The post Building a Tech Stack That Revolutionizes Your Sales Approach appeared first on Aircall Blog. Intuitive dashboards. Business hours.

Sales 62

Sales Interactive Voice Response CRM Call Logging 62

NobelBiz

MARCH 19, 2024

NobelBiz Call Log Analytics – Supervisor Dashboard RELATED ARTICLE The Power of Real-Time Monitoring in Call Centers Best Practices in Dashboard Development Creating effective performance dashboards demands a strategic approach that caters to the unique needs of users and organizations alike.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

aircall

DECEMBER 7, 2022

Entry-Level Features: Android and iOS app, unlimited calls in the U.S. and Canada, voicemail-to-text, call log reports, team messaging. Entry-Level Features: Unlimited video meetings; call and voicemail transcriptions powered by AI; web and chat support; unlimited calls, MMSs, and SMSs. Price: Starting from $32.99

Interactive Voice Response 62

Interactive Voice Response Call Logging voip Marketing 62

aircall

APRIL 19, 2021

FLG – Use click-to-call for faster dialing, leverage automatic note creation, access past call recordings, and display insight cards to bring customer details into view. It has automatic call logging and displays a pop-up window with customer details. Teamgram – Keep a record of call logs, team notes, etc.

CRM 62

CRM voip APIs Call Logging 62

aircall

MAY 24, 2018

Aircall’s insights into missed calls, for example, helped Archit visualize exactly where callers were abandoning the main IVR menu. Call logs also revealed a spike in early-morning misses that suggested East Coast clientele were being underserved by the team’s delayed start.

Interactive Voice Response 59

Interactive Voice Response Call Logging Construction Analytics 59

aircall

NOVEMBER 15, 2022

From there, they can analyze the data from the calls logged using Aircall with some Unific data to answer the following: How many bespoke pieces have been requested? The post How HubSpot, Unific & Aircall Can Supercharge Your E-commerce Experience to Drive More Sales appeared first on Aircall Blog.

Sales 62

Sales Real estate Upselling Call Logging 62

Hodusoft

FEBRUARY 8, 2023

A modern, hosted PBX system is a cloud-based phone system that allows businesses to make and receive calls over the internet, and can therefore bring numerous benefits to an insurance business where every second matters. This can include transferring contact information, call logs and voicemails.

CRM 52

CRM Call Logging Analytics Personalization 52

JustCall

JUNE 24, 2022

In your search for one such system, you’re likely to come across the word “PBX phone system” In this blog post, that’s what we’ll discuss – what PBX is, its features, types, and benefits. Throughout this blog, we are referring to IP PBX phone systems. Traditional PBX largely only had calls and related services.

voip 52

voip Call Logging Telecommunications Customer Support 52

JustCall

SEPTEMBER 16, 2019

Cloud telephony solution automatically saves all the call-related details that include call logs and details, SMS details, notes, call recording, disposition codes/call outcomes and others in your respective CRM. With multiple active calls at any instant, the sales team will be able to handle more prospects.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

aircall

AUGUST 12, 2022

From scheduling interviews to call logging and ticketing, recruiting automations can help agile teams find strong the best candidates for the role. The post VoIP for Recruiters: The Benefits, Key Features & Integrations Experts Swear By appeared first on Aircall Blog. Leverage automation.

voip 71

voip Interactive Voice Response Call Logging Analytics 71

JustCall

DECEMBER 15, 2020

So, handling phone support, as well as outbound calling campaigns, demand reliable tools. A call center software comes in handy, here. Bundled with valuable features, call center software is an indispensable component of big and small enterprises alike. What is Call Center Software? Read More, Here.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

Spearline

OCTOBER 5, 2021

Pinpoint failures, identify patterns, and share information using our detailed call logs. Proactively manage carriers to ensure a consistently high-quality service and monitor adherence to service level agreements (SLAs).

Interactive Voice Response 97

Interactive Voice Response Telecommunications Call Logging Call flow 97

aircall

MAY 19, 2017

Taking productivity shortcuts (click-to-dial, call logging, etc.). Automatic call logging. After placing a call, it can be logged automatically within a virtual phone system. This removes the need for mid-call note-taking, which is distracting and counterproductive. Try Aircall for Free!

Sales 81

Sales Call Logging CRM Metrics 81

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. How does a collaborative phone solution work?

Interactive Voice Response 91

Interactive Voice Response voip Call Logging First call resolution 91

aircall

MAY 11, 2017

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. After-call work refers to the various tasks a representative needs to perform after hanging up with a client. How does a collaborative phone solution work?

Interactive Voice Response 89

Interactive Voice Response voip Call Logging First call resolution 89

JustCall

AUGUST 16, 2021

You can automate important tasks such as routing calls, logging call details, and post-call actions, thanks to CCaaS platforms. The post What is CCaaS (Contact Center as a Service): Definition, and Benefits appeared first on Justcall Blog. CCaaS platforms allow you to work smarter than harder.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

JustCall

OCTOBER 1, 2020

Besides building a local presence with a 949 area code number, JustCall offers the following features: Virtual Call Center: Set up your virtual call center with JustCall. Make and receive calls, log the details, and track call activity using a single dashboard. Everything About 972 Area Code .

virtual call center 52

virtual call center Interactive Voice Response Call Logging Call Center 52

JustCall

MAY 28, 2020

With multiple active calls at any instant, agents will be able to handle more prospects. With Sales scripts, disposition codes, notes, call logging, and monitoring as the available features, predictive dialer acts as a reliable sidekick for your agents. Call center agents have to make hundreds of thousands of calls in a day.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

Global Response

JULY 17, 2023

Modern call centers know how to leverage technology to make processes efficient and effective, often through automation and AI solutions. This can look like automating data collection or analytics, call logging, audience feedback, and other repetitive processes. Creating additional self-service options.

Call Center 62

Call Center outsourcing Upselling Self service 62

ProProfs Blog

MARCH 5, 2019

Match the employee’s feedback data with call logs. One survey won’t suffice, which is why you should aim at conducting employee surveys at regular intervals. Next, verify the information rendered by your customer support agents since it isn’t safe to blindly trust them.

Feedback 88

Feedback Customer Experience Abandon rate Call Logging 88

NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104