aircall

NOVEMBER 4, 2016

This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. This is immensely helpful to call center agents and managers alike.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

JustCall

AUGUST 1, 2019

Sales reps have to manually look over other ‘after call’ works too. That includes manually deciding and dialing prospects, call logging, remembering key points, writing notes after the call and others. Waiting for the prospect to pick up the call. Finding the sales script of the ongoing call.

Outbound sales 56

Outbound sales CRM Scripts Sales 56

aircall

JANUARY 19, 2021

A simple log-in process connects them to all their digital sales tools at a glance. Call logging. Outbound calls are automatically logged to create a documented call history where sales reps can identify where prospects are within the sales funnel. How Support Teams Use a Cloud-Based Phone System.

voip 62

voip Interactive Voice Response Sales Government 62

JustCall

SEPTEMBER 16, 2019

Cloud telephony solution automatically saves all the call-related details that include call logs and details, SMS details, notes, call recording, disposition codes/call outcomes and others in your respective CRM. With multiple active calls at any instant, the sales team will be able to handle more prospects.

Sales 64

Sales Interactive Voice Response CRM Call Logging 64

aircall

NOVEMBER 4, 2016

This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. This is immensely helpful to call center agents and managers alike.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

aircall

DECEMBER 6, 2016

Call monitoring can be a valuable asset for businesses looking to constantly improve their interactions with customers. This might be a deciding factor for small call centers, or ones with a focus on customer service. A PBX doesn’t interact with your other digital tools at all, and an IP PBX only deals with phone calls.

voip 83

voip Consulting Consulting Call Logging 83

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. Call Park: If your company manages a large volume of inbound calls, this feature enables receptionists to “park” a call on an open line till the time an agent can attend to it. Looking for a reliable and cost-effective 8×8 alternative?

voip 52

voip APIs CRM Enterprise 52

aircall

DECEMBER 6, 2016

Call monitoring can be a valuable asset for businesses looking to constantly improve their interactions with customers. This might be a deciding factor for small call centers, or ones with a focus on customer service. A PBX doesn’t interact with your other digital tools at all, and an IP PBX only deals with phone calls.

voip 48

voip Consulting Consulting Call Logging 48

AWS Machine Learning

DECEMBER 21, 2023

This allows you to use natural language with a conversational chat interface to perform tasks such as creating novel content including narratives, reports, and blog posts; summarizing notes and articles; and answering questions from a centralized knowledge base—all without writing a single line of code.

Contact Center 91

Contact Center Scripts Interactive Voice Response contact center solutions 91

JustCall

APRIL 12, 2023

If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Top 8 Alternatives to Gong Software – Choose the Best Call Center Software for Your Business JustCall MeetRecord Chorus.ai This comprehensive guide has compiled the top 8 sales Gong alternatives you can consider. Top Features of Revenue.io

Sales 52

Sales Coaching CRM Contact center software 52