Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . It ties up lines and makes the whole center fall behind. Tyler Riddell.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

LiveChat

NOVEMBER 19, 2015

One of the first signs of NASA’s social media success happened when Veronica McGregor, who is the head of communications at NASA’s Jet Propulsion Laboratory, came up with the idea to report on the Phoenix lander in a unique way. What made the 1st person reporting so successful? Tonight, go outside and look up at the crescent moon.

Accountability 71

Accountability Government Personalization Marketing 71

Branch Mesenger

APRIL 26, 2018

I'm excited to introduce today's guest Andrea Johnson , senior counsel for state policy at the National Women's Law Center. So, I wanted to kick things off and and first ask you, why scheduling legislation is so important to you and the work that you do at the National Women's Law Center? That can be problematic for a lot of folks.

Transportation 74

Transportation Healthcare Education Metrics 74