call-center-agents-guide-to-work-from-home-with-kids Blog Related Topics 
Calabrio
SEPTEMBER 9, 2020
The following post is a guest contribution summary from Kimberley Drobny of Waterfield Technologies. You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. It can be difficult to know if and when your team is working.
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . It ties up lines and makes the whole center fall behind. Tyler Riddell.
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CSM Magazine
MAY 16, 2023
When selecting a contact center to assist your company, you want more than outsourced services. You want a partnership: a team of agents and managers that you would have been happy to hire. They not only answer calls and questions, but engage your customers in friendly conversation, enthusiastically representing your brand values.
Monet Software
MARCH 4, 2021
After a tumultuous 10 months for contact centers and agents, new possibilities open. We’ve all felt it—an openness that comes from looking at something with fresh eyes. This may seem an awfully philosophical topic to raise in reference to contact centers. Sure, there’s always talk about call center workforce engagement.
Vistio
APRIL 2, 2022
She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. I just have to ask, do I have your permission to record this call for quality assurance? Listen to the full episode here: Welcome to the pod, Michele.
Vistio
MARCH 15, 2022
Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Do I have your permission to record this call for quality assurance? I put my kids through school because of this job.”
Cisco - Contact Center
SEPTEMBER 3, 2020
For example, an earthquake in northern California or a severed undersea Internet cable rendering some data centers or office locations inaccessible. Companies have learned from past experiences to ensure that their applications and data are hosted in more than one data center, preferably in different cities or countries.
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