breakthrough-ways-to-cut-customer-support-costs Blog Related Topics 
Beyond Philosophy
OCTOBER 28, 2021
Is Customer Experience dying? At the very least, Customer Experience is dying as we know it. Customer Experience as we know it is dying because of a few factors. Organizations want to fix one thing and then go on about their business with an improved Customer Experience. . Maybe it is. So, What’s the Problem?
Callminer
AUGUST 1, 2017
And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Meet Our Panel of Contact Center Experts: . Tyler Riddell. Alex Tebbs.
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Russel Lolacher
JUNE 19, 2022
She’s the author of the Workplace Wisdom blog and she’s a frequent contributing author to Harvard Business Review and Forbes as well as a speaker, including for TEDx where her talk on “Why There’s So Much Conflict at Work and What You Can Do to Fix it” is close to 400,000 views. Workplace Wisdom Blog. PLAY AND SUBSCRIBE. KEY TAKEAWAYS.
Callminer
SEPTEMBER 5, 2017
Technology like this can cut down on training time, saving call centers money and also eliminating human error, which reduces the risk of legal liabilities, fines, defects, and customer dissatisfaction. “Call centers face many pitfalls including…” Understaffing, mandatory cost-cutting, and flat structures.
Pointillist
JUNE 15, 2018
What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?
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