birthdays-are-ultimate-shared-human-experience Blog Related Topics 
NICE inContact
JULY 5, 2019
While customers still like talking to human customer service agents when they have complicated issues that need real interaction, these days most customers also expect websites to provide self-service options. If the customer’s needs are too complicated for the bot, he or she will be routed to the best human contact center agent for the job.
Global Response
MARCH 27, 2023
Our team of customer service experts—with over 40 years of experience—has worked together to collect nine ways you can improve your customer service effectively, from quick-win tactics to long-term strategies. For example, as customer service improves, customers tend to have better experiences.
Expert insights. Personalized for you.
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