best-practice-number-three-avoid-silo-channels Blog Related Topics 
NICE inContact
JANUARY 9, 2018
We all know that in this age of digitization, however, your company’s self-service strategic plan has to consider more than just the voice channel. This post details the importance of omnichannel, and how to consider introducing AI self-service across all channels in an integrated way. You are only as good as your weakest channel.”
CSM Magazine
JANUARY 25, 2022
A new survey by McKinsey & Company reveals that during the pandemic, consumers moved towards online channels. In addition, organisations claim they are three times more likely than before the crisis to say that at least 80% of customer interactions are now digital in nature. Five golden rules of keeping it simple.
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SmartAction
MAY 6, 2019
This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Best Practice #3: AI Without Data is Like a Race Car Without Fuel. To be clear, the focus of this blog is access to customer data – the same data repositories exposed to your live agents.
SmartAction
MAY 6, 2019
This is the third of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Best Practice #3: AI Without Data is Like a Race Car Without Fuel. To be clear, the focus of this blog is access to customer data – the same data repositories exposed to your live agents.
REVE Chat Blog
APRIL 22, 2020
Being capable of how to deal with customer complaints is key to making this happen practically. How to handle customer complaints (Tips & Best practices). Statistica report says, “27% of Americans report “lack of effectiveness” as their number one frustration with customer service.” Practice active listening skills.
Pointillist
MAY 23, 2018
More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. Three Primary Capabilities of the Best Customer Journey Analytics Platforms. By Steve Offsey. Journey Discovery.
Vistio
JANUARY 13, 2022
It’s just the best work in the world, in my opinion. But then also taking that information out of the silos, so when it gets to your agent, your customer isn’t having to repeat all of this information that they’ve already given into those different omnichannels. I mean, that’s preventing channel switching.
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