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Interview With David Luck, Co-founder and CEO of Capital on Tap: Customer Service in the Finance Industry

CSM Magazine

They expect fast, seamless, personalized banking experiences and, above all, exceptional customer service. They’ll even switch if they aren’t happy, as research indicates that 70% of customers under the age of 55 would consider changing banks for an improved customer experience. times faster than competition who don’t.

Finance 52
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Top 5 Business Phone Systems for Banking and Finance

Hodusoft

Accelerating Banking Success: The Top Business Phone Systems to Consider The banking industry is constantly evolving and adapting to the ever-changing technological landscape. One of the areas where this evolution is most evident is in the way banks communicate with their customers. What is a banking phone system?

Finance 52
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How to Improve Digital Customer Experience in Banking

REVE Chat Blog

Customer experience has reached a level of paramount importance in recent years, and customers no longer view their experiences in an industry-silo. Instead, they compare their experience to leading firms in other industries. . Banks functioning digitally have witnessed reduced costs and streamlined processes.

Banking 76
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There’s more to GPT than the ChatGPT headlines

Creative Virtual

Used extensively across every industry, delivering huge benefits and rewards, AI has been transforming businesses and the workplace for decades. Technology has always moved faster than legislation and regulation, most recently for example we have seen this with Uber. Face-ID to open our mobile phones – AI. Social media – AI.