NICE inContact

JUNE 3, 2019

The keynote focused on compelling and real-life examples of how organisations have utilised Salesforce to digitally transform and change the internal operations of their businesses in a highly effective and successful manner. The post Are You Best Positioned to Digitally Transform and Differentiate Your Organisation?

CRM 54

CRM Marketing Customer Experience Best practices 54

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. How to overcome those challenges?

Customer Experience 141

Customer Experience Big data Customer centricity Technology 141

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. “CX Let’s find out what the field professionals actually experience.

Customer Experience 64

Customer Experience Customer centricity Education Consulting 64

Creative Virtual

OCTOBER 1, 2019

Digital customers, like those alpacas, aren’t always interested in engaging in a one-on-one human interaction – even though companies often feel that is the best way for them to build connections and loyalty. A successful digital customer experience strategy never leaves out the human touch completely. Happy CX Day!

Customer Support 40

Customer Support Virtual Agent Self service Transportation 40

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on Why did you give that score?

Consulting 135

Consulting Consulting Metrics Feedback 135

Aspect

OCTOBER 18, 2018

In today’s highly commoditized age where there is often little differentiation when it comes to competitive products and offerings, the biggest factor that prompts customers to patronise one brand over the other, is often customer engagement. Therefore, customer experience is an important influencer of an organisation’s profitability.

Multichannel 48

Multichannel Self service Chatbots Contact Center 48

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64