Blog - Customer Contact Central

Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Cisco - Contact Center

AUGUST 3, 2020

I’m excited to announce that Webex Contact Center was among the 2020 Contact Center Technology Award winners, presented by CUSTOMER Magazine this month. Cisco Wins UC Today’s Best Collaboration Platform for 2020. Cisco Announces Work From Home Webex Contact Center Quick Deployment. Learn More. Award Info.

Contact Center

Contact Center Technology contact center solutions Virtual Agent

Empowering Your Team in the Era of the Hybrid Workforce

aircall

JULY 28, 2021

It announced that it would be adopting a hybrid workforce model in response to employee demands. CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. Your Partner in Empowering Your Hybrid Workforce.

Real estate

Real estate call center software Call Center Wait times

New Partnership for Real-Time Insights: eMite

Altivon

JULY 23, 2020

eMite announced our partnership on July 9, 2020 on the eMite blog. Here is what they said: Announcing eMite’s Newest Partner, Altivon. We deliver the best real-time and historical data visualizations for contact center solutions, empowering them with highly configurable and customizable dashboards.

Chief Customer Officer

Chief Customer Officer contact center solutions Contact center software Contact Center

Airbnb Gets It. Do You? Learn About The Airbnb Way.

Beyond Philosophy

OCTOBER 25, 2019

Per USA Today , Airbnb has more than seven million listings in 100,000 cities as of early September 2019, and they plan to go public in 2020. Are there ways that we can empower employees to develop those connections or facilitate connections amongst consumers? However, it isn’t doomed, and quite the contrary. Sources: AP.

Consulting

Consulting Consulting Technology Personalization

ClientSuccess Strengthens Leadership Team with New Customer Success Executive

ClientSuccess

APRIL 28, 2021

Silicon Slopes, Utah, April 28, 2021 — ClientSuccess, a leading Customer Success Platform, announced today that Kristi Faltorusso has joined their executive leadership team as Vice President of Customer Success. . Faltorusso brings over a decade of experience in Customer Success leadership. and PracticalCSM.

SaaS

SaaS B2B Customer retention Consulting

How to Manage Live Chat Support During the Holiday Season & Drive Conversions

ProProfs Blog

DECEMBER 16, 2020

Changing shopping trends are likely to reshape this 2020 holiday season. In this blog, we’ll explore how live chat can help your business during the holiday season and seven ways to help you handle live chat support during holidays. Announce Latest Discounts & Flash Sales. But why customize your chat widget?

Management

Management Chatbots Sales Upselling

Customer service challenges of remote work

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service

Customer Service CRM Abandon rate Transportation

How to Upgrade to an Advanced Customer Experience Strategy

Lumoa

FEBRUARY 14, 2024

In 2020, Zendesk’s Customer Experience Trends found that 69% of consumers attempt to solve issues on their own. Even critical reviews should receive a response, one where you announce the steps taken to correct the issue faced by the customer. When you require extra effort from your customers, you risk turning them off the experience.

Customer Experience

Customer Experience Chatbots Analytics SaaS

Empathy as a Commodity: Customer Experience Pivots Post-Pandemic

inmoment

JUNE 1, 2020

Since the pandemic transcended into Australia/New Zealand in early 2020, InMoment’s APAC Sales Director Simon Benns has seen an interesting shift toward an empathy economy. Many organisations are asking, is CX a non-essential business function that gets cut when budgets are trimmed?

Customer Experience

Customer Experience Analytics Surveys Feedback

IOT: Salesforce Introduces New Service Cloud Lightning Console and Wave Analytics App

Natalie Petouhof

SEPTEMBER 1, 2015

Tweet By 2020 it is estimated that there will be over 50 billion connected devices. Salesforce Lightning combines Lightning Experience, Design System, Components and App Builder, extending the Salesforce1 Platform to empower anyone to easily create modern, service-specific apps. So what’s new? Salesforce SOS at [link].

Analytics

Analytics Average Handle Time Call Logging Best practices

Welcome to the All New Webex

Cisco - Contact Center

DECEMBER 8, 2020

As 2020 draws to an end, I for one am looking forward to closing this chapter and starting a new year. If we thought technology was an important part of our world before, 2020 has taken it to a whole new level. The recent announcement of our intent to acquire Slido s.r.o. What’s new in Webex: December 2020.

Contact Center

Contact Center Wireless Personalization Technology

Technology Innovation Institute trains the state-of-the-art Falcon LLM 40B foundation model on Amazon SageMaker

AWS Machine Learning

JUNE 7, 2023

This blog post is co-written with Dr. Ebtesam Almazrouei, Executive Director–Acting Chief AI Researcher of the AI-Cross Center Unit and Project Lead for LLM Projects at TII. Falcon-40B’s open-source release empowers organizations to harness its exceptional capabilities and drive advancements in AI-driven solutions.

Technology

Technology APIs Engineering Education

Women of Influence: The Top 25 Innovative CX Leaders

Netomi

FEBRUARY 28, 2022

Her primary focus was, and is to empower the Contact Centers models to generate a step forward in the Customer perception of the Contact Centers, and most importantly, to drive Customer satisfaction and revenue generation. Crypto is borderless by nature, and we are committed to expanding crypto access to individuals across the globe.

Chief Customer Officer

Chief Customer Officer Customer centricity Technical Support Contact Center

9 Walkthrough Tips to Increase Product Adoption

ChurnZero

MARCH 27, 2020

Blog Author: Bri Adams, Customer Success Manager, ChurnZero. For example, see how the below tool tip positions using the blog feature to become a thought leader (the customer’s real motivation). Walkthroughs reduce adoption friction while empowering users to be self-sufficient learners as they discover the power of your product.

Education

Education Upselling Personalization Finance

Customer Contact Central