Fonolo

NOVEMBER 7, 2018

While this may seem simple enough, call and contact center managers of the 21st Century know better: It ain’t easy. If your contact center is floundering, it’s time for you to plant your feet on terra firma and look globally at your common problems. Look it up. Service Levels. Gamification. Call-Backs.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

Callminer

AUGUST 1, 2017

Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . One of the most important aspects of a call center is that phone traffic flows correctly…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Outsource Consultants

MAY 2, 2018

The following blog post was written by Fred Stacey and is re-published with his permission: Hey Contact Centers and BPOs, Innovation is not an option! I recently posted an offer on LinkedIn to have open discussions with industry leaders about what the contact center of the future could look like.

Contact Center 52

Contact Center outsourcing Consulting Consulting 52

Fonolo

AUGUST 28, 2018

Nothing says summertime like lounging by the pool and reading contact center industry reports, amirite? Make sure you have already looked through the reports in our last report round-up post , too. Talkdesk is the youngest company to ever be included in a quadrant which speaks to the changing nature of the call center world.

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65

Expivia

APRIL 1, 2021

So many huge call centers dominate the landscape. Thousand seat centers with locations that span the globe. When companies think of a call center or call center outsourcing, for many, these large companies are the first to come to mind. These are your Smaller USA Call Centers. Their setup costs are less stringent.

Call Center 52

Call Center outsourcing Scripts Personalization 52

Vistio

MARCH 15, 2022

What’s really amazing is when you look at… unfortunately COVID has done and continues to do a lot of horrible things to the world. What’s really amazing is when you look at… unfortunately COVID has done and continues to do a lot of horrible things to the world. We have a lot of fun.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Netomi

FEBRUARY 28, 2022

Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8!

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64