PeopleMetrics

OCTOBER 30, 2014

Are you stuck in the past, offering only mobile-incompatible surveys? Here’s why offering a mobile survey will improve your customer feedback experience. Mobile-friendly surveys help you reach a wider audience. Mobile is easy. Mobile surveys are more engaging.

Surveys 54

Surveys Customer Experience Feedback 54

ProProfs Blog

MAY 31, 2019

Be it our personal relationships or even the relationship we have with the customers. For a business organization, having a loyal customer base is essential for success. Because: Keeping an existing customer costs up to five times less than winning a new one. How to Cultivate Customer Loyalty. Share Customer Experiences.

Customer retention 99

Customer retention Metrics Surveys Airlines 99

Kayako

FEBRUARY 14, 2018

When consumers don’t feel the need to look around as much, your business depends on customer retention and loyalty to survive. Why bother with a customer loyalty program? What we mean by a “loyal customer” is someone who repurchases. A customer who comes back for more. What does that mean for businesses?

Customer retention 72

Customer retention Marketing Surveys Best practices 72