TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Nicereply

SEPTEMBER 7, 2021

When done well, support enablement will result in happier employees, happier customers, and a more polished product. We often hear a lot about sales enablement, which is the process and practice of ensuring sales teams have the right information and tools to help them sell more effectively. What is support enablement?

Sales 100

Sales SaaS Customer Support Best practices 100

JustCall

MARCH 28, 2023

It’s important that they have the right tools that not only help them complete daily tasks but also empower them to be more productive and efficient. This will help you understand what tools they need to better perform their roles. Your sales and support agents are at the heart of your business. Let’s start!

CRM 52

CRM Sales Scripts Analytics 52

Beyond Philosophy

MAY 17, 2016

Years ago, quality guru W. In preparation for Customer WinBack , my 2001 book on customer loss and recovery co-authored with Jill Griffin, we conducted original research among purchasing agents and sales/marketing managers to better understand the essential value delivery perceptual differences between customers and suppliers.

Customer advocacy 186

Customer advocacy Consulting Consulting Sales 186

Nicereply

OCTOBER 4, 2022

Empowered employees create a great customer experience because they are more engaged. 12 tools that will empower a better customer experience. Empower customer experience and win loyal customers. These 12 tools will help you with that! The customer experience (CX) is arguably one of the most vital functions of your business.

Customer Experience 59

Customer Experience Journey mapping Employee engagement Surveys 59

Kayako

SEPTEMBER 8, 2015

There is a whole lot more to a job title than just a rank and a specialism. Up till now here on the Kayako blog we’ve used the terms agents, reps and customer experience professionals interchangeably when we’ve been writing about customer experience teams (across support, service and success). Your level of experience?

Engineering 95

Engineering Morale Accountability Customer Support 95

Nicereply

AUGUST 28, 2019

Sure, picking up phones or writing emails may not seem like a big deal but customer service position includes more than that. Sure, picking up phones or writing emails may not seem like a big deal but customer service position includes more than that. I wrote a blog on this FYI). Behind the hiring process is a lot of work.

Customer advocacy 60

Customer advocacy Personalization Accountability Education 60