JustCall

JULY 29, 2021

It involves a continuous practice of coaching sales teams. In fact, sales coaching plays a role in raising a high-performing team of sales reps. But statistics show that with sales coaching, sales teams are able to attain 91% attainment of sales quota. So, are you tapping into coaching for your sales reps?

Coaching 86

Coaching Sales Scripts Construction 86

CX Global Media

JULY 17, 2018

How would you describe your contact center supervisors? The fact is having high-performing contact center supervisors is no longer an optional extra for organizations, but even the best organizations don’t have time to figure all this stuff out. In many circles, the thought of coaching is about supervisors coaching agents.

Contact Center 136

Contact Center Coaching Construction Call Center 136

Expivia

MAY 9, 2021

Call quality monitoring is crucial for your contact center’s success. It’s the best way to ensure that quality standards are met, and your agents represent your business the best way possible. However, call quality monitoring isn’t a one-and-done thing. What Is Quality Monitoring in a Call Center?

Call Center 98

Call Center Education call center association Analytics 98

JustCall

APRIL 5, 2023

JustCall vs 8×8 is just another one of such conundrums where the long list of features and functionalities makes it difficult to tell which solution is right for you. This blog dives deep to pull out insights that help you choose. Thus, our JustCall vs 8×8 comparison starts with the user interface.

Interactive Voice Response 52

Interactive Voice Response Contact Center APIs Analytics 52

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). These phone calls are often kept for many reasons, including: Protection against liability. To train and evaluate call center staff. To ensure the quality of customer service.

Best practices 159

Best practices Call Center Banking Contact Center 159

JustCall

DECEMBER 23, 2022

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality.

Scripts 52

Scripts CRM Sales Analytics 52

JustCall

DECEMBER 10, 2020

The quick resolution power of agents comes from experience, that begins with effective call center training. Man­agers supervising a call cen­ter or a contact center know that their agents require regular call center train­ings. Why call center training of agents?

Best practices 52

Best practices Call Center Sales Average Handle Time 52

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality.

Scripts 52

Scripts Sales CRM Contact Center 52

TechSee

JUNE 25, 2019

The two fields attracting the most AI investment last year were automated AI-powered customer service agents, which raised $4.5 Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. Customer-facing AI technologies.

Technology 122

Technology Customer Service Gamification Contact Center 122

Monet Software

APRIL 24, 2020

How WFM and QM combine to engage an offsite call center workforce and deliver superior CX. High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. No longer is the company limited to the talent pool surrounding the contact center.

Contact Center 62

Contact Center Management call center workforce Average Handle Time 62

Expivia

MAY 13, 2021

Call quality monitoring is crucial for your contact center’s success. It’s the best way to ensure that quality standards are met, and your agents represent your business the best way possible. However, call quality monitoring isn’t a one-and-done thing. . What Is Quality Monitoring in a Call Center?

Call Center 52

Call Center Education call center association Analytics 52

Monet Software

JANUARY 15, 2019

Still, this is not an optional pursuit for a contact center to maintain optimal customer service. So here are five steps that must be taken for effective QM – put them in place and it may streamline your effort, resulting in positive results on a shorter time investment. We need to shorten our calls” is also not QM.

Quality management 54

Quality management Management Scripts Contact Center 54

JustCall

APRIL 22, 2022

Modern support calls for a more anticipative approach to customer experience. This could mean launching new features to accommodate customers’ expectations or educating them through a knowledge pool of guides, whitepapers, blogs,and even on demand webinars. Build purposeful customer experiences . Clare Muscutt. Alice Sesay Pope.

Customer Service 52

Customer Service Coaching Brand ambassadors Feedback 52

CrazyCall

NOVEMBER 27, 2018

Making a successful outbound call is a lot like playing chess. To make sure you end up with a trophy in one hand and a bottle of champagne in another, we will go over the basics of making successful outbound calls to help you understand what factors determine whether the call will end up being successful or not.

Outbound sales 64

Outbound sales Scripts Average Handle Time Sales 64

TLC Associates

SEPTEMBER 11, 2019

Yet before anyone decides to work with an outsourced contact center , I recommend they compare outsourcing against insourcing to determine the right fit for their business and their goals. By asking these questions about your business, you’ll simplify your decision and improve your ability to choose the right contact center.

outsourcing 40

outsourcing Contact Center Abandon rate Interactive Voice Response 40

aircall

NOVEMBER 4, 2016

This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Lowered costs. Intuitive Use.

Customer Support 83

Customer Support Call Center Interactive Voice Response Automatic Callback 83

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Customer service leaders come in all shapes and sizes.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

JUNE 26, 2020

With a high opening rate of 98%, SMS support is the most effective way to touch more customers. Mails and calls can be ignored and rejected. Whether it is a poor internet connection or a crisis-like situation, SMS gets you there. You cannot meet to discuss your new business offers. But you definitely can SMS it.

Real estate 52

Real estate Education Sales Feedback 52

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls? Smart call routing. The smart call routing feature connects a caller to the best agent or support expert to handle their query.

voip 52

voip CRM Interactive Voice Response Sales 52

aircall

NOVEMBER 4, 2016

This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Lowered costs. Intuitive Use.

Customer Support 54

Customer Support Interactive Voice Response Call Center Automatic Callback 54

Fonolo

FEBRUARY 11, 2021

It’s easy to get complacent in the call center, taking customer queries one after the other. The Executive Guide to Improving Call Center Metrics. If this sounds familiar, it’s probably time to take a step back and look at the bigger picture. The Complete Guide to Call Center Metrics.

Call Center 141

Call Center Abandon rate Coaching First call resolution 141

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Pointillist

JANUARY 25, 2019

By Swati Sahai Call centers are an operationally-complex element of your business, but they play a big role in your customers’ experience with your company. It’s no easy task, but the right mix of call center metrics and KPIs can help you stay the course.

Call Center 75

Call Center Metrics Abandon rate Average Handle Time 75

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction. Should it be customer service? Download Free.

Customer Service 46

Customer Service Customer Care Morale Marketing 46