ProProfs Blog

JANUARY 31, 2020

The customer support team could have delighted the customer by going above and beyond their company policies and did something to make the customer feel valued, which could be as simple as offering a discount on the next purchase. It was further added that every year poor customer service is costing businesses more than $70 billion. .

Customer Service 78

Customer Service Customer Support Surveys Feedback 78

GetFeedback

APRIL 8, 2019

In some cases, buyer personas limit you to targeting one or two types of people, ignoring the different stages of the buyer cycle entirely. In fact, 60-70% of B2B marketers admit they don’t understand their buyers, which is exactly what buyer personas are designed to do. Only then can you give users the experiences they crave.

B2B 83

B2B Analytics Journey mapping Accountability 83

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. Where to Start. Structured Training.

Marketing 45

Marketing Accountability Customer Service Feedback 45

CrazyCall

MAY 20, 2019

You might be an expert, a professional, an intermediate, or a complete newbie. Sometimes, we all need a little advice that will help us make the next decision. Especially when you’re working in sales. Yet, you wouldn’t like to fall behind your competition and what they’re doing. Sales Tips #1-10.

Sales 123

Sales Coaching Scripts Education 123

CrazyCall

AUGUST 8, 2019

What about the work output, its monitoring and optimization? In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts. You and I know that.

Call Center 52

Call Center Metrics Abandon rate Management 52