ProProfs Blog

JANUARY 7, 2020

Today, it is all about the ‘Age of the Customer’. Businesses have grown more concerned; some may say, even obsessed with how their customers are treated. . It only takes one bad experience for the customer to swear off your business forever. . Improved customer service. Fast forward to 2020.

Customer Service 169

Customer Service Customer centricity Brand ambassadors Customer Support 169

Beyond Philosophy

APRIL 13, 2016

Why do organizations put such little value on loyal customers? Why do we not look at the lifetime value of a customer and see the profit they provide? Why do organizations treat existing customers so poorly? Surely the economics shows us all the error of our ways. Source: “How Much Did That New Customer Cost You?”

Consulting 150

Consulting Consulting Marketing Customer Experience 150

aircall

MARCH 10, 2021

Your sales or support call center is a hub of activity. The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. Do you have to develop your own materials from scratch? Call scripts.

Call Center 62

Call Center Scripts call center software Best practices 62

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

JivoChat

JUNE 5, 2023

Building a successful ecommerce online store is a challenging task, mainly when considering the highly competitive environment your business will be in. The customer is just a few clicks away from leaving your website and buying from another ecommerce store. Check out the article and discover more.

Analytics 75

Analytics Marketing B2B Sales 75

ProProfs Blog

AUGUST 13, 2021

What do employees think about your workplace? Satisfied employees stay loyal to your company, work harder, bring innovative ideas to the table, and recommend your workplace to their friends and family. All thanks to employee satisfaction survey questions , you can collect regular feedback from your employees.

Surveys 78

Surveys Morale Feedback Construction 78

Call Experts

DECEMBER 28, 2018

Compensation is not the only way to keep employees happy with their job. . When your team is happy, they ensure a better customer experience for your clients. Secure more return for your brand by improving employee engagement, and use the culture of your organization to drive customer satisfaction.

outsourcing 56

outsourcing Call Center Answering services Employee engagement 56

ClientSuccess

OCTOBER 22, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. “ We’ve compiled a list of answers from 7 Customer Success Mentors. 19 Qualities That Can Make Good Customer Success Managers Great.

Management 41

Management Feedback Personalization SaaS 41

ClientSuccess

JULY 9, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? Question 1.

Consulting 40

Consulting Consulting Coaching Metrics 40

CrazyCall

AUGUST 16, 2019

We’re living in such a fast-paced environment that we strive to consume information in as low-friction way as possible. I know you strive to get better, beat the competition and get to that next level in your career. One way to expand your knowledge is to listen to the best sales podcasts. And podcasts are the answer.

Sales 115

Sales B2B Coaching Personalization 115

ProProfs Blog

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. But you need to know that good customer service stories aren’t made in a day or two.

Customer Service 76

Customer Service Airlines Feedback Sales 76

SmartKarrot

AUGUST 25, 2022

Anyone looking to move to their dream job needs to revamp their skills and capabilities. Transitioning to a new job is difficult and can be made easier if the employee has the requisite skills. Moving to a new job can be difficult if one does not have the skills for it. What are Transferable Skills? contact-form-7].

B2B 11

B2B Personalization Management Time management 11

JustCall

APRIL 5, 2022

While customers didn’t already like waiting on support calls and expected an excellent experience when interacting with brands, this has only become more substantial now. Did you know 80% of consumers would approach a competitor after one bad customer experience with a business? (So, Thus, it helps make your ROI very high.

voip 40

voip Interactive Voice Response Analytics Sales 40

SmartKarrot

NOVEMBER 16, 2022

The main objective of your entire revenue organization is client success. Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. The dynamics of relationships are fundamental to SaaS (Software As A Service) sales.

Chief Customer Officer 10

Chief Customer Officer SaaS Upselling B2B 10