7 Contact Center Glossary Terms You Need to Know
NICE inContact
JANUARY 31, 2019
I could take you through a litany of common contact center terms and definitions … but why? There are plenty of places you can go to find that information. In fact, I’ve included a link to an unbiased market source at the end of this blog. XaaS allows you to buy via a consumption model.
74 
Let's personalize your content