JustCall

MARCH 23, 2023

Long hold time and numerous call transfers frustrate customers. It delivers a poor customer experience, hurting your business growth and sustainability in the long run. Multi-level IVR is a virtual receptionist connecting incoming calls to different departments. What is IVR or Interactive Voice Response?

Interactive Voice Response 52

Interactive Voice Response Real estate Call flow Scripts 52

Balto

JANUARY 22, 2024

This blog aims to uncover the numerous use cases of generative AI in the modern contact center. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. This helps you and your team direct your efforts to what matters most: delivering exceptional customer experiences.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

CrazyCall

JULY 4, 2019

This could be just another ‘first day in the new city’ situation, but because of a couple of little details, it wasn’t. When properly organized and applied in regards to key customer service principles it can be the main power of your business. Because being average hurts. This is how powerful a good customer service is.

Customer Service 66

Customer Service Interactive Voice Response Metrics Gamification 66