SmartAction

NOVEMBER 15, 2023

In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. AI-Powered Voice Self-Service AI-powered voice self-service is revolutionizing the way customers seek help. Key Trends in Customer Self-Service 1. Or is it something else?”

Self service 97

Self service Virtual Agent Chatbots Analytics 97

NobelBiz

FEBRUARY 27, 2024

When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service. By optimizing call center operations, organizations can enhance the overall customer experience, leading to increased satisfaction.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

SmartKarrot

MAY 11, 2023

“85% of employers say they directly benefit from AI in the workplace” – MIT Sloan Management Review The difference between conversation and conversational intelligence and how they can improve the customer experience. Conversation intelligence platforms can automatically record, transcribe, and analyze hours of sales calls.

Real estate 10

Real estate Chatbots APIs Analytics 10

CrazyCall

OCTOBER 2, 2019

All companies know that their customers will stumble upon some problems (either from their own fault or your mistakes) but not all of them decide to act before such things happen. Yet, companies who know that customer service and brand loyalty is what makes or breaks many businesses in today’s era, do not underestimate grandma’s wisdom.

Customer Service 79

Customer Service Surveys Best practices Feedback 79

Playvox

MARCH 27, 2023

Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1. Invest In Your Agents’ Well-Being, Training, And Development Effective training programs provide agents with the necessary skills and knowledge to handle customer queries, resolve issues, and maintain a positive customer experience.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Balto

JANUARY 22, 2024

While the concept of generative AI isn’t really a new thing, the fact that it has become so smart, accessible, and easy to use is why companies are racing to implement it in their arsenals. This blog aims to uncover the numerous use cases of generative AI in the modern contact center.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52