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Beginning Again in 2021: Takeaways from a Tough Year

Monet Software

After a tumultuous 10 months for contact centers and agents, new possibilities open. It can be freeing because we don’t have preexisting expectations and can try something new. This may seem an awfully philosophical topic to raise in reference to contact centers. What do I mean? #1

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. Women of Influence: 25 Innovative Customer Experience Leaders.