Lumoa

FEBRUARY 9, 2023

Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. How do you take action on customer experience? As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. How to take actions on customer experience? including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. So let’s start!

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Lumoa

MARCH 20, 2018

Whether you’re new to customer experience or coming for little inspiration, this is the right place. How to take actions on customer experience? including an improved camera in the next generation of the smartphone) Training and new incentives to personnel to adjust their behavior (e.g. So let’s start!

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64