Nicereply

MARCH 14, 2023

These 17 books contain critical lessons that every support manager will benefit from. Leaders Eat Last: Why Some Teams Pull Together and Others Don’t By Simon Sinek Published: 2014 Length: 350 pages What separates companies with a thriving culture from those where cynicism and self-interest abound? How did that ever happen?”

Management 98

Management Call Center Metrics Entertainment 98

ProProfs Blog

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. Impacts of consistent engagement. Customer loyalty. Source: IBM ) Tweet this.

B2B 204

B2B Banking Personalization Employee engagement 204

ProProfs Blog

FEBRUARY 13, 2020

billion from 2014 to 2016 alone. Loyalty programs have witnessed steady growth from 2014-2016 because of the deals they have to offer to the customers of a brand. Nine of the top 10 brands in the 2018 top 100 loyalty leaders ranking are digital brands, with Amazon taking the NO. million to 3.8 Source: Statista ) Tweet this.

Customer retention 164

Customer retention Sales B2B Marketing 164

ijgolding

DECEMBER 17, 2014

What happened to me and my fellow passengers on the afternoon of the 12th December 2014 serves as a brilliant example of how NOT to deal with an exceptional event – when something goes wrong. I was due to fly from Oslo to Gatwick on the last Norwwegian flight of the day – the 18:10. My Gatwick flight was still unaffected.

Airlines 83

Airlines Morale Customer retention Customer Experience 83

CrazyCall

SEPTEMBER 4, 2018

Personal blog. Personal blog. Apart from handling technical issues in Hubspot, he also blogs on OnStartups.com — a top-ranking community for entrepreneurs and startup founders that hits 700,000 visitors. Jason Lemkin is the founder of SaaStr blog and EchoSign, that was acquired by Adobe and renamed to Adobe Sign.

Sales 129

Sales SaaS CRM B2B 129

Balto

AUGUST 3, 2022

Figure 10: Cost-Cutting as a Function of Contact Center Value Perception. 10 Year Rank. The lower the number, the more used it was on a scale of 1-10. Humans are here to stay: executives believe that voice and other human-led channels aren’t going anywhere in the next ten years. Get a Copy of the Report in Your Inbox.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Comm100

NOVEMBER 27, 2017

When former US president, Barack Obama, visited a manufacturing plant in 2014 , he gave a speech in hopes of encouraging young people to see manufacturing and trade jobs as viable career options. That day, only 17 of JetBlue’s 156 scheduled flights left JFK. Barack Obama. Not all of today’s good jobs need a four-year degree.”

Advertising 116

Advertising Transportation Airlines Personalization 116