15 Crucial Call Center Metrics and KPIs You Need to Know
Expivia
APRIL 29, 2021
The success of your call center depends on the list of key performance indicators (KPIs) you follow. If you know what your performance metrics are, you know how well you’re doing. Without call center KPI tracking, you’ll never know if you’re running your call center effectively. What Is a Call Center KPI?
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