Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Tenfold - Contact Center Blog

AUGUST 3, 2018

Today’s customers no longer simply rely on calling customer support for assistance. They now make use of whichever channel they can get the best and swiftest help, be it through knowledge bases, live chat, website, social media, SMS, and email. Today’s customers no longer simply rely on calling customer support for assistance.

Best practices 64

Best practices Customer Service Contact center software Self service 64

Tenfold - Contact Center Blog

NOVEMBER 30, 2017

With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. The first step in creating a revenue-generating customer service organization is to determine which strategy or strategies are most applicable to your business today.

Call Center 56

Call Center Customer Support Customer centricity Contact Center 56

CrazyCall

JULY 4, 2019

Best Ways to Apply Customer Service Principles. Whenever someone is making a call to get an issue resolved, they want to get it done asap. Implementing software such as IVR will help your reps serve customers more accurately. You can set up an IVR in CrazyCall in three, easy steps. Want to see how it’s done? Come with me.

Customer Service 66

Customer Service Interactive Voice Response Metrics Gamification 66

Connecting the Dots

APRIL 21, 2017

This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P The Center for Services Leadership provides leading edge research and education in the science of service. Carey Center for Service Leadership. Carey School of Business at Arizona State University. Power, etc.

Customer Care 48

Customer Care Scripts Front-line service Contact Center 48

JustCall

MARCH 9, 2023

Contact centers are the conversation hubs of a business that faces an immense flurry of activity every single day. Every call representative has their own challenges and wins. So how can your business, in such a situation, ensure that your contact center is functioning optimally? Some days are good, others not so much.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40