Eptica

NOVEMBER 24, 2020

In our latest guest blog, noted CX expert Adrian Swinscoe explains that while empathy is seen as a ‘soft’ skill, becoming more empathetic is actually extremely hard work. Find out more by reading the full blog post on our parent company Enghouse Interactive’s website. Remote Working 2.0:

Customer Service 114

Customer Service Marketing 114

Eptica

NOVEMBER 13, 2020

Our latest blog picks six key questions that the guide answers in-depth to help you to successfully embrace VoC. Read the full blog post on our parent company Enghouse Interactive’s website to find out more – or download the new Contact Babel guide here. Remote Working 2.0: Share this page on: Tweet.

Best practices 126

Best practices Analytics Marketing Customer Experience 126

IdeasUnlimited

JUNE 9, 2023

There were many categories for these awards, all aimed at highlighting how different members of our team uniquely contributed in the previous year. ” – Ivy, Payroll Executive For many, IdeasUnlimited served as an exciting new opportunity which opened doors to the diverse world of remote work. .”

Enterprise 98

Enterprise Personalization B2B Sales 98

Eptica

FEBRUARY 5, 2021

Author: Pauline Ashenden - Demand Generation Manager The last year has transformed contact centres, with the majority forced to switch to remote working due to pandemic lockdowns. Looking forward, the world of work has changed forever, leading to a need for a hybrid working model within customer service.

Cloud contact 72

Cloud contact Quality management Marketing Technology 72

Aspect

MARCH 23, 2020

However, the state of the world surrounding the COVID-19 pandemic is not about whether a data center is working, but how a remote workforce can access it. Upon reflection, it seems that companies are breaking into one of three categories in terms of manpower and systems business continuity: Ready and executing. It was a test.

Education 123

Education Consulting Consulting Customer Support 123

aircall

JANUARY 11, 2023

Built In today announced that Aircall was honored in its 2023 Best Places to Work Awards. Specifically, Aircall earned a place on the 100 Best Hybrid Places to Work. Built In determines the winners of Best Places to Work based on an algorithm, using company data about compensation and benefits. ABOUT BUILT IN.

Enterprise 62

Enterprise Marketing Technology 62

Aspect

MARCH 30, 2020

Let me give you some perspective about both of these categories as well as what I would consider the next key operating category – Leadership Continuity. Workforce Continuity : We have seamlessly converted to supporting all of our customers using our Work From Home (WFH) model. Enforced reading versus educating.

Government 153

Government Contact Center Education Consulting 153

Eptica

MARCH 20, 2020

Author: Pauline Ashenden - Marketing Manager Given the current coronavirus pandemic, many employees across the world are now working from home, often for the very first time. Categorie(s): Best Practice Given the current coronavirus pandemic, many employees across the world are now working from home, often for the very first time.

Best practices 72

Best practices Self service Marketing Technology 72

Toister Performance Solutions

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. The topics ranged from the training they received to whether they had a good friend at work. How can this possibly work?

Contact Center 101

Contact Center Agent burnout Surveys Accountability 101

Eptica

NOVEMBER 27, 2020

Our new blog looks at the four areas to focus on if you want to integrate super agents into your contact centre - read the full blog post on our parent company Enghouse Interactive’s website to learn more. Remote Working 2.0: Tags: training, empathy Categories: Best Practice. Share this page on: Tweet.

Self service 63

Self service Best practices Personalization Management 63

aircall

JUNE 23, 2022

Annual Awards Program Recognizes Innovation in the Global Remote Technology Industry. In 2021, RemoteTech Breakthrough chose Aircall as “Overall Remote Communication Solution of the Year.” Additionally, it has Business Hours Features that help employees maintain a work-life balance while having an optimized employee scheduling.

APIs 62

APIs Metrics Technology Sales 62

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions. Video tutorials: Vidyard. Video transcripts: Trint.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Hodusoft

MAY 11, 2022

The business communication demands are evolving as most companies are shifting towards remote and hybrid work models. A cloud IP PBX is the latest business communication solution that falls under the category of Software-as-a-Service (Saas). Depending on the internet connection; Internet interruption may disrupt the work.

voip 98

voip Analytics industry standards Government 98

Eptica

OCTOBER 29, 2020

Our latest blog by parent company Enghouse Interactive explains the four big advantages for customer service of migrating to Teams and outlines how it can help you build a collaborative contact centre within your organisation. You might also be interested in these posts: Remote Working 2.0: Share this page on: Tweet.

Customer centricity 56

Customer centricity Best practices Marketing Management 56

Momentum Telecom

OCTOBER 23, 2023

SD-WAN solutions , cloud platforms, and IoT are the three key technologies that are making digital transformation work. This blog discusses SD-WAN, and how SD-WAN deployment improves everything from application performance to internet traffic optimization for each branch office of a multi-location business. How does SD-WAN work?

Technology 52

Technology Enterprise Accountability Management 52

Eptica

AUGUST 5, 2020

That’s why we have been running a three-part blog series to help brands optimise their customer service operations and be ready ahead of the busiest time of the year. Categorie(s): Best Practice It’s essential that businesses are ready for changing customer needs as we inch our way out of pandemic lockdowns and move closer to Peak.

Customer Service 112

Customer Service Self service Best practices Consulting 112

Babelforce

DECEMBER 9, 2021

It is one of three categories of cloud computing: 1. In remote locations, users can achieve all this with only a network connection and a web browser. Providers of IaaS and PaaS software will not offer the same level of remote support. Everybody is always working from the latest version of the software. What is SaaS?

SaaS 52

SaaS APIs Contact Center CRM 52

ProProfs Blog

OCTOBER 30, 2020

How has the pandemic affected your work life? My work schedule is all messed up. If your answer is (1) and (2), you have clearly adapted to the new normal- working from home. Some of them like the new ‘work from home’ scenario, while others prefer the old ‘work in office’ culture. Here is a quick COVID-19 Poll!

Surveys 153

Surveys Transportation Government Management 153

Aspect

SEPTEMBER 21, 2018

Over the past few months Aspect customers have been reaching out to discuss their plans to implement a work from home strategy for their engagement centers (contact centers), and it has inspired me to share more globally what we have seen in the industry, and what’s driving this interest. Not everyone makes the perfect work at home agent.

At home agents 78

At home agents Coaching Gamification Metrics 78

ProProfs Blog

NOVEMBER 19, 2021

What are your top priorities when it comes to buying [product category]? Remote Work Poll Questions. Do you want to know each remote workers’ unique “work from home experience”? WFH poll questions will provide insight into what benefits and challenges your team is finding while working from home.

Finance 147

Finance Surveys Feedback Education 147

Hodusoft

NOVEMBER 27, 2022

Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company. Automated telemarketing As part of the telemarketing category, this involves the collection of data through computerized or prerecorded messages.

Telemarketing 52

Telemarketing Sales Interactive Voice Response call center software 52

Nicereply

APRIL 6, 2021

She has spent nearly 25 years delivering, defining, and leading customer care and support experiences – from the front line in a heated call center to remote, highly technical teams. He has over 20+ years of customer-facing experience, working with customers in 30+ countries. The skills you need to acquire fall into those categories.

Technical Support 95

Technical Support SaaS Coaching Consulting 95

JustCall

DECEMBER 23, 2022

In this blog, we will decode everything you need to know about QoS VoIP–from what it is and why it matters to its key challenges and best practices to tackle the same. Start by learning how the VoIP system works since every network configuration and router is different. Let’s get going. QoS VoIP Best Practices.

voip 52

voip Benchmark Best practices Metrics 52

Hodusoft

JUNE 28, 2023

This blog post details everything you need to know about the feature, how it works, what are its functions and benefits, as well as how to set it up and configure it. How does it work? It’s extremely beneficial after the COVID-19 pandemic when agents are working remotely. How does it work?

voip 52

voip Call Center Contact center software call center software 52

24-7 InTouch

JULY 23, 2020

In our most recent blog post , we discussed the importance of employee wellness initiatives in the contact center, when it comes to supporting content moderators. Companies need to work with their providers to ensure more efficient quality monitoring and technology is available to assist agents on these every changing classifications.

Technology 52

Technology outsourcing Contact Center Analytics 52

Momentum Telecom

JUNE 14, 2023

In this blog, we’ll explore the importance of security and best practices to protect your SD-WAN network. Secure web gateways (SWG), which work as a proxy between users and the internet to block access to malicious content. The zero-trust security model works on the principle of “never trust, always verify.”

Transportation 52

Transportation Best practices Analytics Management 52

Avaya

NOVEMBER 9, 2016

Our Railroad Company, remaining anonymous here, employs thousands, including its IT team, across 115 offices, some of which are in very remote areas. We all must do routine work to keep our devices, appliances, and cars up to date. Teams that are familiar with the rail company’s environment and can reach remote locations faster.

Finance 58

Finance contact center solutions Engineering Contact Center 58

Branch Mesenger

AUGUST 29, 2017

All of these questions draw upon trends that are very much a part of how we get work done today: contextual, collaborative, conversational, and transactional. The future of work is less tied to a desk, and more dependent on mobility and location. Mobile, on the other hand, is basically helping make the world of work, work better.

Employee engagement 94

Employee engagement Technology Enterprise Surveys 94

Win the Customer

MAY 12, 2020

If we look at the ground level, all such demands of the customer can only be fulfilled if the business organization is successfully handling a call centre in a niche, many companies hire proofreading services to write interesting thought leadership, blogs and case studies; and proofread annual reports, sustainability reports.

outsourcing 52

outsourcing Sales Big data Chatbots 52

Noble Systems

FEBRUARY 20, 2019

In Part 1 of this two-part blog, we noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers. In Part 2, we will cover the “Effortless” and “Transformative” category trends. Effortless. Move to the Cloud.

Contact Center 75

Contact Center Journey mapping Self service Cloud contact 75

JustCall

AUGUST 5, 2020

To succeed in sales, you've ought to work smarter over harder. In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. There are different categories of sales tools that come in handy for sales teams. Especially for remote sales teams, Zoom is a great platform.

Sales 98

Sales CRM Analytics Accountability 98

aircall

JANUARY 25, 2023

But the features come at a price and put Genesys into a higher price category compared to its competitors , starting at a monthly rate of $75 for the entry-level package. What works for one business might not be the best fit for you. The post The 5 Best Genesys Alternatives for Your Business appeared first on Aircall Blog.

Interactive Voice Response 62

Interactive Voice Response call center solutions Analytics APIs 62

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. With topics ranging from Customer Success operations and renewal ownership to behavioral economics and remote team management, there was something for everyone. Lastly, we took home several top designations ourselves to include: Washington Business Journal Best Place to Work 2020 nominee.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

aircall

DECEMBER 8, 2016

Many managers and business owners consider the possibility of working remotely to be a risk. According to a recent study by SurePayroll, 86% of workers say that they prefer to work alone and remotely to “hit maximum productivity”. Letting your team members work from home could be a real boon to their productivity.

Morale 48

Morale voip Sales Management 48

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team. email, newsletters, SharePoint, blog posts, wikis).

Construction 19

Construction Accountability Coaching Employee engagement 19

aircall

APRIL 12, 2021

It works with lead scoring software to target, score, and generate quality leads. It works in tandem with your cloud phone system, meaning sales reps can use a click-to-call feature to dial phone numbers using a single click. Makes dialing outbound calls faster and more efficient than working from manual call logs.

CRM 71

CRM Customer Experience Call Logging voip 71

Talkdesk

MARCH 10, 2021

This is a guest blog post by Amber Scott , head of customer experience, Tuft & Needle. Tuft & Needle worked with Talkdesk to get started with Talkdesk Mobile Agent ™. Anybody that’s in a home goods category knows that we just exploded through COVID-19, but with that came a complete surge in orders and shipment.

Customer Experience 63

Customer Experience Cloud contact Contact Center Personalization 63