Eptica

SEPTEMBER 24, 2021

Managing it successfully relied on improving productivity and keeping costs low, without impacting the service that was delivered. Our latest blog explores how these ideas are being superseded. Categorie(s): Best Practice In the old days, the contact centre was seen primarily as a cost centre. Share this page on: Tweet.

Engineering 123

Engineering Best practices Management Customer Service 123

Beyond Philosophy

APRIL 18, 2017

On providing comparison shoppers with rational reasons to choose your product over another one. McKinsey researched a database of 125,000 consumers across over 350 brands and found that only three out of 30 categories of purchases were driven by loyalty: mobile carriers, auto insurance and investments.

Sales 311

Sales Consulting Consulting Customer emotions 311

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Eptica

NOVEMBER 1, 2020

In our latest blog we look at how breaking down silos and integrating CRM and telephony can deliver benefits in key ways, from greater efficiency and more productive agents to delivering a 360-degree view of the customer. Read the post in full on our parent company Enghouse Interactive’s website to learn more.

CRM 117

CRM Customer Service Self service Management 117

ShepHyken

APRIL 18, 2022

Product Drops Not Price Drops: Attracting Full-Price Customers In The Face Of Inflation by Dan Wallace-Brewster. Not every shopper falls neatly into one of two categories, and many have different behaviors for different product categories. Why Customer Service is Important: 10 Reasons to Prioritize It by Erika Trujillo.

Customer Service 175

Customer Service Customer centricity Customer Experience Sales 175

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Enterprise 91

Enterprise Finance SaaS Analytics 91

Eptica

JUNE 18, 2021

Author: Pauline Ashenden - Demand Generation Manager The working experience for staff in your contact centre directly impacts their performance, productivity and well-being. You can access the blog here on our parent company Enghouse Interactive’s site. Share this page on: Tweet. Successfully managing the shift to hybrid working.

Best practices 96

Best practices Management Customer Service 96

OctopusTech

JANUARY 23, 2024

In this blog, we will delve into crucial SEO strategies tailored specifically for Magento websites, providing you with a roadmap to enhance your website’s functionality. Its robust product management features facilitate efficient catalog handling, and the platform’s SEO-friendly design enhances visibility in search engine results.

Engineering 62

Engineering Enterprise Sales Management 62

Eptica

OCTOBER 13, 2020

Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here. Tags: self-service, Customer Service, staff satisfaction, deeper insight, Contact Babel Categories: Product. Share this page on: Tweet.

Self service 92

Self service Customer Service Management 92

Eptica

APRIL 23, 2021

Our new blog explains five key areas where call recording best practice can help you achieve your business objectives. Our new blog explains five key areas where call recording best practice can help you achieve your business objectives. Read the full post on the website of our parent company Enghouse Interactive here.

Best practices 72

Best practices Management 72

Aspect

JUNE 4, 2020

annual growth in agent productivity. There are five categories of activities firms in the former group incorporate within their activities: Use cloud technology effectively: The capabilities in this category allow contact centers to rapidly adjust their activities to changing customer demand. Follow: @omerminkara.

Contact Center 139

Contact Center Average Handle Time Self service Airlines 139

Eptica

DECEMBER 11, 2020

Extending video into customer service delivers major benefits to both consumers and organisations – our new blog explains the advantages and how it can be incorporated into your contact centre. Read the full blog post here on our parent company Enghouse Interactive’s blog. Share this page on: Tweet.

Best practices 66

Best practices Marketing Technology Customer Service 66

Totango

FEBRUARY 8, 2021

Our products are designed to be easy to use, intuitive, and scalable for all companies – no matter how big or small – which is why winning awards like this one, that is based on verified reviews from our real customers, are incredibly powerful.

Analytics 95

Analytics Enterprise Metrics Marketing 95

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. It’s that time! If you aren’t yet a customer, sign up for your demo to get started today!

Journey mapping 101

Journey mapping Enterprise Best practices Marketing 101

JivoChat

AUGUST 13, 2023

You can use SITE123 to make an ecommerce, have your personal blog, a digital portfolio, and much more. You can upload products, create multiple product sections, track and manage orders, use an automated inventory system, choose and accept more than one currency, and set shipping and taxing too.

Engineering 75

Engineering Accountability Customer Support Marketing 75

Totango

SEPTEMBER 22, 2023

We partner with expert vendors across categories in order to support our vision that customer success requires superior alignment across the C-suite to drive business outcomes and customer value.” CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling.

Enterprise 113

Enterprise Education Best practices Customer retention 113

Totango

MAY 19, 2021

These sites allow you to narrow down your search by categories like price, location, home type, number of bedrooms and bathrooms, etc. We chose six factors to evaluate, including: Product Analytics and Adoption. The six categories should all add up to a score of 100. Will it make my life easier and more productive?

Real estate 106

Real estate Customer retention Enterprise Analytics 106

ProProfs Blog

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. In this blog, we have gathered a list of 90+ market research questions that you can use for conducting in-depth market research surveys. What products do you like to buy from a [competitor name]?

Marketing 145

Marketing Surveys Feedback Education 145

Aspect

MARCH 30, 2020

Let me give you some perspective about both of these categories as well as what I would consider the next key operating category – Leadership Continuity. Like many of you reading this blog, we are like ducks in a pond – seemingly calm as we glide across the water, while feverishly paddling below. ed.berndt@aspect.om.

Government 153

Government Contact Center Education Consulting 153

VirtualPBX

SEPTEMBER 19, 2023

In this blog post, we’ll delve into the world of VirtualPBX business phone plans and explore why our innovative approach has earned them industry recognition, including the most recent accolade of the 2023 TMC Teleworking Award. Recognized for our cutting-edge approach, VirtualPBX is changing the way companies approach communication.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. During the onboarding process, several categories of tools can help you engage customers as they learn how to use your product and encounter frequently asked questions. Video tutorials: Vidyard.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

Eptica

OCTOBER 13, 2020

Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here. Tags: self-service, Customer Service, staff satisfaction, deeper insight, Contact Babel Categories: Product. Share this page on: Tweet.

Self service 63

Self service Customer Service Management 63

Totango

APRIL 1, 2021

We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us. G2 Momentum Leader recognizes the fastest-growing software companies in their category. . The Power of Customer Reviews. BrightLocal ).

B2B 79

B2B Accountability Analytics Engineering 79

Nicereply

FEBRUARY 23, 2022

The NPS means Net Promoter Score and it’s a metric specifically developed to measure customer loyalty, judging by a customer’s likelihood to recommend a product to others. Those responses separate customers into three categories: How is NPS calculated? appeared first on Customer Happiness Blog. What is NPS and why is important?

Metrics 98

Metrics Surveys Customer Support Customer Service 98

ChurnZero

MAY 6, 2022

It’s easier to build products that buyers have budgets for. Oftentimes, people build great products. Category creators face more challenges in B2B. “I B2B products must impact ROI. “If If your product or service can have an impact on ROI, that’s what you really need to do. Episode highlights.

B2B 98

B2B B2C SaaS Metrics 98

Eptica

SEPTEMBER 10, 2020

Date: Wednesday, September 9, 2020 Author: Trevor Davies, Head of Products, Enghouse Interactive 5 key trends that are impacting call recording in 2020. Published on: September 09, 2020. 19% of UK contact centres revealed that they were looking to update their call recording solutions. Share this page on: Tweet.

Quality management 74

Quality management Analytics Technology Marketing 74

Totango

AUGUST 23, 2022

Let’s break down how customer journey touchpoints fall into each category. Providing tutorial tips to answer customer questions and encourage greater product adoption. Others may apply for specific markets and products. Blog content. Each time a prospect comes across your brand or product, it increases their awareness.

B2B 115

B2B Journey mapping SaaS Engineering 115

Nicereply

MAY 6, 2020

Response Volume Trend now divides ratings into 3 categories, where you can seamlessly add time filter: Bad Ratings. You can set your own “standards” for these categories with CSAT and CES. More exciting new features such as team performance analytics are coming soon so make sure to check our blog regularly to be up to date!

Analytics 88

Analytics Metrics Customer Support Personalization 88

AWS Machine Learning

MAY 5, 2023

To create this app, they need a high-quality dataset containing clothing images, labeled with different categories. To generate the official Fashion200K dataset, the dataset’s authors crawled more than 300,000 products online, and only products with descriptions containing more than four words made the cut.

Engineering 76

Engineering Feedback Marketing Management 76

Totango

NOVEMBER 27, 2023

CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value. The post Trends shaping The Forrester Wave™: Customer Success Platforms report appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

B2B 91

B2B CRM Enterprise Upselling 91

ProProfs Blog

FEBRUARY 28, 2020

You cannot push your product one day and be gone the next. The next sections of this blog answer these questions precisely: The Brand Awareness Survey Guide. This means: when prompted with a list of brands that make products in a particular category, how well is the customer able to recognize your brand? Brand Trust.

Surveys 143

Surveys Metrics Marketing B2B 143

Aspect

MARCH 23, 2020

Upon reflection, it seems that companies are breaking into one of three categories in terms of manpower and systems business continuity: Ready and executing. We learned so much in fact, that we are launching a webinar series for customers to help folks make better use of the features of Aspect product. Almost ready (close enough-ish).

Education 123

Education Consulting Consulting Customer Support 123

Bright Pattern

NOVEMBER 7, 2018

In our last few blogs, we discussed some real-time key performance indicators (KPIs), also known as metrics , that supervisors use on a daily basis to monitor the status and productivity of their agents , teams , and services.

Contact Center 78

Contact Center Metrics 78

AWS Machine Learning

MARCH 4, 2024

The future of generative AI Looking ahead, customers will build entirely new categories of generative AI-powered applications and experiences with the latest generation of models. We’ve only begun to tap generative AI’s potential to automate complex processes, augment human expertise, and reshape digital experiences.

Benchmark 135

Benchmark Finance Engineering Enterprise 135

Creative Virtual

FEBRUARY 7, 2023

This year, one of the customer experience (CX) predictions for 2023 falling into that category is that ‘Personalization will get More Personal’. I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

aircall

NOVEMBER 7, 2022

They help you get the most out of cloud-based telephony—helping you save time, boost productivity, and enable team performance. At Aircall, we believe in building strong partnerships with best-in-class products to provide the best possible experience for our customers. 4 reasons ActiveCampaign and Aircall are better together. .

Call Logging 89

Call Logging CRM Sales Marketing 89