blog-category customer-spotlight 
Totango
DECEMBER 20, 2023
We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. The onboarding experience was in-depth and thorough.
NICE inContact
OCTOBER 24, 2018
That’s because we celebrate customers for using NICE inContact products and services to drive exceptionally creative, innovative customer experiences. Once again in 2019, we’ll be shining the spotlight on outstanding performance with awards in five categories: Best Cloud Implementation. Best Customer Experience.
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Mindtouch
SEPTEMBER 19, 2018
Major updates to the MindTouch blog just hit the airwaves. Our goals with this blog update were simple: Simplify navigation and make it easier to find content. Finding interesting blog content should be easy. Drill Down Using Dynamic Categories. Stop the presses! Our goal is to deliver useful content with less noise.
Avaya
OCTOBER 7, 2016
The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s highly connected society, customers are relying on other people around them to find information to solve issues. Despite playing such a crucial role in customer engagement, contact centers don’t always get the attention they deserve.
Eptica
OCTOBER 9, 2019
Date: Wednesday, October 9, 2019 Author: Pauline Ashenden - Marketing Manager National Customer Service Week 2019: The 3 key factors behind successful customer service. Author: Pauline Ashenden - Marketing Manager We’re now partway through National Customer Service Week (NCSW) , which runs from the 7 th -11 th October.
ChurnZero
JULY 9, 2020
But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? If you are committed to truly helping your customers grow, you need to make them the best at what they do.
SmartKarrot
MARCH 16, 2021
There is no short-cut to draft a perfect customer offboarding. The definition of customer offboarding states all the steps involved in the account cancellation of a customer and then their following disengagement from using your products or services. Try getting the customers onto a cancellation survey hook.
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