aircall

NOVEMBER 15, 2022

To learn more about what it’s like to work as a software engineer or developer at Aircall, take a look at our Tech Team Stories archive! The post Tech Team Stories: An Inside Look at My First Aircall Hackathon Experience appeared first on Aircall Blog. Want to join the team? See our latest job postings.

Engineering 124

Engineering Surveys Personalization Management 124

ViiBE Blog

AUGUST 9, 2021

ViiBE Blog. Develop knowledge management with ViiBE's archives. It has a ticket archiving system that integrates seamlessly with CRMs so that support tickets can be easily updated with documents, photos, videos, and comments from support interactions. What is the key to success in a call center? Insurance , Retail , SMB.

Call Center 52

Call Center CRM First call resolution Customer centricity 52

Jon Arnold

DECEMBER 24, 2019

I hope you give it a listen, and if you like it, the archive includes all of our previous podcasts. Otherwise, my blog will likely go quiet until 2020, so I’ll wish you season’s greetings now!

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Jon Arnold

MAY 26, 2020

Wow, it’s been two weeks since my last blog post - that’s too long. I hope you check it out, and while there, feel free to listen to our other podcasts, all of which are archived in that section of the website. It’s not like I’m not busy - got five writing deliverables to get done this week, and new projects coming around the corner.

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The Center for Client Retention

DECEMBER 21, 2017

Before you ring in the new year, we’ve compiled this list of top blog posts based on traffic to the Gaggle Speaks Blog and the number of shares each post received. 3 Email Archiving Considerations When Using More Than One Provider. What the New Features in Google Vault Mean to K-12 Administrators. July 20, 2017).

Education 69

Education Accountability Technology Management 69

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B CRM Sales Accountability 52

Jon Arnold

MARCH 9, 2018

Many followers sign up for alerts for my new blog posts via RSS, but I don't know who you are. I'm not asking much - just your interest to learn more about what I do, and your email address - and over time, am hoping that will drive more engagement with some of you. If that's all you want, great, but to get my newsletter, you need to sign up.

Feedback 40

Feedback Contact Center 40

Stratifyd

JULY 22, 2019

Tag archives are like dedicated home-pages for each category of content that you have. Private tags Sometimes you may want to assign a post a specific tag, but you don't necessarily want that tag appearing in the theme or creating an archive page. If you tag a post with both News and Weather - then it appears in both sections.

Technology 40

Technology 40

Win the Customer

APRIL 27, 2016

Any time you place time-sensitive content on your company’s website, you should designate someone to take it down, revise it, archive it or deal with it appropriately after the news has become stale. If You Have a Company Blog, Maintain It. Decide upfront whether your company is going to have a blog or not. Post regularly.

Sales 75

Sales Marketing Technology Customer Service 75

PeopleMetrics

MAY 12, 2015

That email subsequently leaked, which led to Zappos posting it on their insights blog for your reading pleasure.) Or you can check out past employee engagement blog posts here. Engineers discussing freeway plans, 1959 , by Seattle Municipal Archives , CC BY 2.0. Image Credits: Oh Deer by photophilde , CC BY-SA 2.0.

Employee engagement 107

Employee engagement Customer centricity Engineering Customer Experience 107

Fonolo

APRIL 2, 2019

One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. Read more on their blog post. And here’s something related from our archives: ” How to Think about Chatbots in a Big Picture Kinda Way.”. I know it can be hard work to keep up with all that reading.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

Salesmatch

MARCH 6, 2019

Search This Blog. Blog Archive. Sales Match is named Finalist for prestigious 2019 Sales Technology of the Year Award Sales Match is incredibly proud to an. Tanya Kunze, SalesMatch Director, South Africa speaks at Sales Innovation Expo, ExCel, London in March 2019. SalesMatch Website. About SalesMatch. SalesMatch. ► May.

Sales 40

Sales Technology 40

Sikorski's Think Abouts

MAY 10, 2015

Next week I will blog about Structure, Support Areas and Workstation Design. WebTV Show Video Archives [link]. This week’s discussion with your employees – discuss the “Flow of Work” in your center. Thank you for reading and sharing! Warmest regards, Laura Sikorski – Independent Call Center Consultant.

Call Center 58

Call Center Consulting Consulting Contact Center 58

Sikorski's Think Abouts

JUNE 4, 2015

Next blog will be about Climate, Lighting and Furniture. WebTV Show Video Archives [link]. Ceiling Height minimum 9’. This week’s discussion with your employees –What do you like best/least about our office design? Thank you for reading and sharing! Warmest regards, Laura Sikorski – Independent Call Center Consultant.

Call Center 56

Call Center Consulting Consulting Contact Center 56

aircall

FEBRUARY 26, 2018

Real-time call assignment, commenting, and archiving. Until then, all we can do is post interesting, useful, and fun content to our blog and social media accounts. The post GetApp Analysis Declares Aircall a Call Center Software Leader appeared first on Customer Experience & Cloud Call Center | Aircall Blog. Media: 8/20.

call center software 59

call center software Call Center First call resolution Technical Support 59

CSM Magazine

JUNE 18, 2020

It is high time now to get to archives of your memory and pick out the one that reminds of how you managed to find your first client. It will serve well for your blog, for developing logos, for posts on Facebook (you need them to stand out), for creating youtube banners, etc. The impromptu approach might serve you a couple of times.

Advertising 52

Advertising Construction Marketing Personalization 52

Sikorski's Think Abouts

MAY 3, 2015

This next blog series will step you through the basic process of designing your center for efficiency and productivity. WebTV Show Video Archives [link]. Throughout my career I have designed the physical interior layout of call centers from 5 to 500 agent seats across the globe. What Makes a Center Well Designed?

Call Center 53

Call Center Morale Engineering Consulting 53

Jive

FEBRUARY 11, 2019

Even snow days can unexpectedly submerge basement archives. . The post Hosted VoIP and Disaster Recovery – 5 Benefits to Consider appeared first on The Jive Blog. Force majeure (unforseeable circumstances) can inflict a lot of damage on businesses —equipment can get damaged due to flooding.

voip 51

voip Technology 51

PeopleMetrics

APRIL 29, 2016

If you're looking to improve customer experience, or maybe just interested in insights, then make sure to subscribe to our blog. National Archives , CC BY 2.0. Try to take action continuously and effectively. You can receive updates in your inbox whenever is best for you. As always, we’re here if you have any questions. by The U.S.

Customer Experience 70

Customer Experience Big data Feedback Customer centricity 70

Nicereply

MAY 19, 2020

Sign up for the newsletter to be the first to hear about new roles, and check out their archives to see previous job postings. The post 9 Places to Look for Your New Dream Job appeared first on Customer Happiness Blog. The list is split between NYC specific roles and remote jobs. You’re capable, talented and so, so skilled!

Healthcare 98

Healthcare Engineering Marketing Accountability 98

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Call Scripts and Knowledge Base : The Software includes a call script tool and knowledge base that provide access to pre-defined scripts, FAQs, and information archives to help agents respond to customer inquiries accurately and consistently.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Nicereply

SEPTEMBER 28, 2021

Even if we weren’t writing on their blog, we’d recommend them, since we love how easy collecting feedback is through their numerous plug-and-play integrations. Thanks to its Shared Call Inbox feature, it gives you a complete perspective of calls that require a follow-up and lets you archive old assignments as you go.

Customer Service 98

Customer Service call center software Surveys Analytics 98

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now!

Management 52

Management B2B Technology Marketing 52

ViiBE Blog

AUGUST 17, 2021

ViiBE Blog. Archiving and tracking customer experience analytics within a secure ticketing system can therefore help you get a full picture of where your business stands, improve customer experiences and define how you can act to further excel in going above and beyond their expectations towards your company. Customer experience.

Customer Experience 52

Customer Experience Management Automotive Brand ambassadors 52

aircall

AUGUST 18, 2021

Shared call inbox that archives all assignments and tracks the calls that need a follow-up. The post Why the Best Support Teams Use Call Recording Software appeared first on Aircall Blog. With a cloud-based call center that records all interactions with a caller, agents don’t have to remember customer details to serve them well.

Coaching 71

Coaching Government Abandon rate Call Center 71

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Everything happens inside the same ticket and both sessions (the voice one and the video one) will be stored in the archive. Download now Impeccable customer service is one of the main blocks of a flourishing business in the long run.

B2B 52

B2B Customer Support Chatbots CRM 52

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Deploy and run inference on the pre-trained model.

Scripts 72

Scripts Metrics APIs Healthcare 72

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM?

CRM 52

CRM Upselling Sales Marketing 52

Toister Performance Solutions

DECEMBER 21, 2017

Here's the definition from the ATD Competency Model: "Captures, distributes, and archives intellectual capital in a way that encourages knowledge sharing and collaboration in the organization." The Need for Consistency Imagine all of those training components in your organization. It's also training.

Coaching 48

Coaching Management Customer Service Technology 48

AWS Machine Learning

NOVEMBER 22, 2023

If you need to store intermediate results, consider whether they qualify for a lifecycle rule that archives and deletes them more quickly than data with stricter retention requirements. Implement mechanisms to enforce a data lifecycle management process including archiving and deletion and continuously identify unused data and delete it.

Automotive 90

Automotive Best practices Management Technology 90

AWS Machine Learning

AUGUST 16, 2023

This is a guest blog post co-written with Ben Veasey, Jeremy Anderson, Jordan Knight, and June Li from Travelers. Prepare the BigEarthNet-S2 dataset BigEarthNet-S2 is a benchmark archive that contains 590,325 multispectral images collected by the Sentinel-2 satellite.

Scripts 72

Scripts Analytics Technology Benchmark 72

LiveChat

FEBRUARY 19, 2018

Moreover, virtual assistants can offer product pages, images, blog entries, and video tutorials. The BotEngine chatbot also stores archives of all conversations. That is, they only respond to inquiries but don’t start chats. AI chatbots can begin the conversation and inform customers about sales and promotions.

Chatbots 76

Chatbots Customer Service Scripts Finance 76

aircall

MARCH 7, 2017

When you comment, assign, or archive a call, your VoIP phone system saves that data. The post How to Help Your Agents Breeze through Their After Call Work appeared first on Customer Experience & Cloud Call Center | Aircall Blog. It then passes on that data to the other tools you use to serve your customers and prospects.

call center software 76

call center software Call Center Coaching CRM 76

Helpware

AUGUST 7, 2018

Before sending Joshie back, the hotel staff decided to archive Joshie’s extended vacation for the young Hurn. The post The Best Customer Service Experience Stories to Cheer You Up appeared first on Helpware Blog. The boy was placated knowing that his stuffie would return to his side soon.

Airlines 41

Airlines Customer Service Banking Coaching 41

Jon Arnold

APRIL 11, 2018

To get it, you need to sign up , so with every new edition, I need to support it with a blog post so people will know it's out there. Many followers sign up for alerts for my new blog posts via RSS, but I don't know who you are. So, as I did for last month's newsletter, here's the story.

Feedback 8

Feedback Contact Center 8

LiveChat

JULY 5, 2017

And I’m not talking about reaching 100,000 unique visits per month on our blog – although that caused a lot of stir as well. We also read chats in the archives, as they gave us the idea about the way Support Heroes talk with customers and what are the most common issues we can face. We waited for this moment for quite some time.

Customer Support 54

Customer Support Feedback Marketing Personalization 54