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B2B Has Its Own CX Challenges

Anexa BPO

Lean on upper management – woo a sponsor Working in a vacuum is thankless and unproductive. Project management certification is a plus It’s important for all B2B organizations to be mindful of the value that PMP or PRINCE2-certified project managers can bring to the table.

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The New Player in Town – eB2B Platforms

Anexa BPO

This might include partnering with (or acquiring) local distributors, treating CPGs (Consumer Packaged Goods) as partners rather than suppliers, and rolling out additional products beyond consumer goods – for example, financial products and services, or the sale of digital goods such as phones. And e-commerce? We were made for that.

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The Next Normal: The Only Constant is Change Itself

Anexa BPO

Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents. Our specialists are trained to represent YOUR brand in an authentic, results-driven way.

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Ecommerce , CX and the β€˜New Normal’ – BPO / Outsourcing Companies Support Brands

Anexa BPO

And as the world continues to emerge from the debilitating effects of COVID-19, one thing is abundantly clear: the siloed environments of sales, marketing, opps (other people’s platforms) and IT are over. By 2027, it’s projected that social commerce will account for $604 billion in sales. Purpose: Companies need to stand for something.

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Nearshore Contact Center Outsourcing Spotlight: Guatemala, Honduras, and El Salvador

Outsource Consultants

On top of these benefits, a flight to the airport in Guatemala City only takes three hours from Dallas or Miami and the locations share the Central time zone with the United States, which allows for easy management oversight. Call centers in El Salvador are great options for inbound customer service, outbound sales, and telemarketing.